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Comment by pmorici | Hacker News Reader

Comcast is such an incompetent company. I tried to sign up for service once and they charged me ten bucks to ship me two coax cables yet I was never able to get my service activated because I mistakenly thought my place was hooked up to cable when it wasn't and when I tried to call to correct this and schedule an installation I kept getting put on hold for a half hour before being given a message saying there was an error with their phone system and to call back. I mean seriously wtf.

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for companies like comcast the easy solution is chargeback as a SaaS owner i hate to promote the idea of chargeback - but seriously they sting bad and could really act as a good wake up call for companies like comcast.

after 2 weeks, 3 techs coming to my house,5 chat conversations and multiple phone calls I finally have service... I don't really like this legal monopoly for cable companies... I would switch to ATT but right now they are about twice the cost...

As a different point, my place was already pre-wired. I bought a cable modem from Best Buy, and plugged it in. It synced immediately. Then I went online and ordered service. They charged me $10 to send a self-install kit, but it wasn't needed I was actually online within minutes.

So sometimes their systems work...

I was very sad about switching from my other carrier (Sonic.net), but they ultimately couldn't deliver very much bandwidth. And Comcast was actually cheaper.

> And Comcast was actually cheaper.

At least for the first 6/12 months. Then you get to haggle and threaten disconnection for a day, then you are good for another 6/12 months.

In my case, their published (non-promotional) rates were cheaper than the bonded DSL I was using. I really didn't want to switch, but I just couldn't justify the amount I was spending for the bandwidth I got.

That didn't work for me. I threatened to leave for CenturyLink DSL unless they could give me a better deal and the only thing the lady offered me was a triple play package for more than what I was already paying. So I had to switch over to DSL at 12/1 speeds.

The one good thing is that CenturyLink isn't part of that 6 strikes deal.

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