I know of one person that publicly complained after contacting Instacart privately about the change in service:
> the representative was defensive and used "we're a startup" as an excuse for the shift.
> the representative was defensive and used "we're a startup" as an excuse for the shift.
Lets get real: outside of two $8 charges that he's not even asked to be reversed, this is exactly the same service that he describes as "great" in the same post.