This is an interesting comment, but just a quick note that if you talk to Uber drivers, you'll sometimes get specific complaints about the comp and service model they use too; the big difference is that Uber hides the issue from you; that might be a good thing, but there's a way to look at it where it's a bad thing too.

(I started talking to most of my drivers after Jason Fried posted to Twitter that he'd been getting uniformly positive feedback from his drivers; that has not been my experience, although I've never gotten overtly negative feedback.)

I'm always hesitant to relate anything I hear from talking to Uber drivers because I'm worried that Uber might be smart enough to track online comments back to drivers.