They extend an offer, you agree the price, you agree to buy and they sell. But they're suggesting that you buy, and consume the product, before agreeing a price?
Is it just that they don't know what's happening at the doctors? ie, they could offer a base price of $X per 15 minute appointment; $Y for writing a prescription; $Z for referring on for other tests?
Or can they not even tell you how much a basic 15 minute consultation would cost?