What she found was that the course was way more difficult than the description suggested, and proved to be well above what she could understand with her current background. She watched the first video and found that it was going to take way more time than the course description predicted, because she would have to try to fill in a tremendous amount of background knowledge that the teachers presumed. On the plus side, from the course forums she found about resources (videos, etc.) that were more at her current level, and has been working through these.
The comments made elsewhere about the synchronous model for these courses is probably right for her case - she had to wait a number of weeks in order to find out it wasn't the right class for her. This is what you expect when you're in college, at which point you either drop the class and maybe find a different one to take, or tough it out in a class that's not as interesting or useful as you'd hoped. I hope online courses can do better than this.