'Play by your own rules' - How Gowalla lost the race against Foursquare
medium.com
medium.com
Great story, thanks for the post and congrats on achieving what you did.
They had a major opportunity to be a universal customer rewards program, using checkins as a proxy. But that has to be a much tougher row to hoe after the rise and fall of Groupon et al, and the stories of burned businesses in their wake.
I also think they missed the boat a bit on social. They had a chance to focus on building communities of people with geographically similar habits, but I don't think they ever found the way to make it click. I don't know what the revenue model would have been there, necessarily, but it does feel like they missed an opportunity with it.
"Game-ification" was/is a popular app strategy but not everyone wants to make everything they do into a scored game. Sometimes you just want to record and/or communicate.