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As a SendGrid customer, I'm certainly glad I visit HN frequently and was able to find out about this. I'm surprised we weren't notified by them directly, though.

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We've never been directly notified by them despite their SMTP breaking a number of times.

I'll just start following them on Twitter then. I've recently started working somewhere new where we use SendGrid, and this is the first outage I've been aware of.

I did the same thing. Followed them on twitter just to be aware of the outage status without having to go look for it.

Since the service is timing out, I think we'd all be best served in this case by having robust internal monitoring.

They tend not to post about interruptions on Twitter. In a lot of ways, they fail as an API-type service provider:

* require you to use user:pass instead of keys

* no historical service status page

* poor notifications about downtime

* unclear explanation of uptime

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