What I Learned from a Sex-Crazed Short-Order Cook
linkedin.com
linkedin.com
Restaurant's signature was french onion soup, so we had these little crockware pots coated in melted cheese that Every Single Customer had to order. Ugh. Lots of scrubbing in very hot water.
Dave was the cook's name, he was a drummer in a band in Athens Ga (drove up from Atlanta for every show) at the time when indie bands from there were the thing. He set my musical tastes on a track they never recovered from.
It felt good to start buying records with money from my own job. It really did.
You can't pass the problem to later. Steak is not cooked right? Wrong salad dressing? Let's have a meeting tomorrow and talk about it. No. Gotta address it RIGHT NOW.
When you get in the weeds, meaning you're overwhelmed, you gotta stop doing what's not 100% required and hustle, hustle, hustle. Don't talk to people, just do your job super fast.
Last rule: you have to be prepared for the day: gotta have the food ready by the time the front door opens. You can't say at 12:03 that there's no iced tea. Everything has to be prepared ahead of time. If you've not prepared everything as well as possible, you're gonna be screwed. Even small things like rolling silverware in napkins will kill you if you have a party of 15 ready to sit down clogging up the front lobby and you can't sit then down because you're out of freaking silverware.
So: prepare well, resolve problems as they arise, and hustle when you're overwhelmed.
Last rule: don't whine. If 19 years old Becky can do it, you can too.
That problem you just heard about? The audience is going to see it too if you don't fix it. Right. Now. And it's not going to get fixed unless you do it yourself or have someone else capable do it - you are in control, and if you don't make something happen, it doesn't happen. And while you're managing crises, you still have to fly the airplane - the performance crashes without your voice guiding it along.
You have to think through plans, make sure they will work and nothing will get in the way, and then execute them quickly and correctly, or you and the people you're responsible for are detracting from the quality of other people's hard work. Sure, you can get it right next time, but this is live. There is no editing. If you screw up, you screw up, everyone knows it, and you've blown the suspension of disbelief. But there isn't time to get flustered or argue over blame, because another cue is rapidly approaching. And sometimes, things that are nobody's fault will arise, and you'll have to work around those too. (Actor injured? Call 911, get them out the rear loading dock, and keep calling the show. Or know when to stop it. Building power outage? Get out there and get control of the audience, get some flashlights, and lead a safe evacuation.)
I don't think there's any exercise in high school with more real-world significance than that.
And then finding out nobody noticed or saw. Taught me an important lesson: The world is much less likely to notice my mistakes than I am, which means I can screw up more without worry as much.
Yeah, I was an uptight kid, still.
10 years in catering (a pub kitchen and then a steak restaurant chain) starting as a pot washer, then commis chef all the way to grill chef including stints as acting head chef in a couple of other local restaurants in the chain.
Constant hard graft that had 99% of deadlines measured in single digit minutes not months.
It also meant I had no problems getting part time work whilst at University. I could walk straight back in to the job each term/semester, and also continue work back home during the holidays. I left University almost debt free despite getting no grant[1] and no money from parents (they couldn't afford to).
1. The UK system of subsidising University students that was in place in the 90's. This was the days before there were course fees.
Then I thought about it some more and decided to give the writer the benefit of the doubt - he stresses the sex-crazed aspect of the cook to paint a clearer image of the type of person, even though it doesn't really come up in the story. Starting the article with that fact planted in my head even before the first paragraph probably made a big difference to my reading of it.
If you follow my suggestion, then the cook will seem more than a little sex-crazed.
[1] It's hardly unique in that; pretty much any high-stress industry with a young workforce is equally notorious for the same behavior. (entertainment jobs, military jobs, etc.)
It's also possibly a not-too-suble nod to the comedy movie "Waiting", which featured a sex-crazed chef.
“When you’re young, you look at television and think, There’s a conspiracy. The networks have conspired to dumb us down. But when you get a little older, you realize that’s not true. The networks are in business to give people exactly what they want. That’s a far more depressing thought. Conspiracy is optimistic! You can shoot the bastards! We can have a revolution! But the networks are really in business to give people what they want. It’s the truth.”
— Steve Jobs
I did much better as a cashier.
They wouldn't let guys be cashiers, though, so it was making burgers and cleaning pots for a whole summer.
I think it sounds more like a dumb quirk of one store than corporate policy.
When we complained about it the manager said "If you came here to buy a meal, who would you rather see?" As a teenage boy I couldn't argue with that logic.
I worked at a coffee/bagel place in a mall across from a chain casual restaurant (Think Pizza Uno/Ruby Tuesday). The manager's compensation was based not only on sales/margin, but the average table occupancy. This one guy hit his number by hiring tall girls as hostesses, getting them to dress up (they tended to look like they were heading to a party) and having them stand in the doorway. Basically, they were a fishing net -- it was amazing to watch, we could tell when he was working based on the crowd.
I've learned to be more tactical about my high standards, but when pressed to cut quality, my default answer is still a polite GFY.
http://www.amazon.ca/Kitchen-Confidential-Anthony-Bourdain/d...
If you let your mise-en-place [your working area, your setup] run down, get dirty and disorganized, you'll quickly find yourself spinning in place and calling for backup. I worked with a chef who used to step behind the line to a dirty cook's station in the middle of the rush to explain why the offending cook was falling behind. He'd press his palm down on the cutting board, which was littered with peppercorns, spattered sauce, bits of parsley, breadcrumbs, and the usual flotsam and jetsam that accumulates quickly on a station if not constantly wiped away with a moist side-towel. "You see this?" he'd inquire, raising his palm so that the cook could see the bits of dirt and scraps sticking to his chef's palm, "That's what the inside of your head looks like now. Work clean!"
Any time I catch myself trying to rush through some piece of tricky coding, Bourdain's chef steps behind me and says, "Work clean!"
People love hearing about what a bad situation you were in before and how it leads to your success because you are more desperate than everyone else.
People definitely love telling these stories. Hearing them, maybe not so much.
"Mother! The staff is whinging again!"
Edit: Perhaps the lesson it that they are tired of reading hard work your way to fortune stories? That does make sense, I was probably wrong in my comment above.
I smell survivorship bias.
I worked through college dishwashing in a kitchen, cleaning hot pans and preparing food for impatient customers. This line immediately resonated with me:
> I still haven’t forgotten what I learned that summer. I learned the best way to sort silverware, dumping it out on the counter with each hand independently grabbing for knives, then forks, then spoons. I learned that I could work my way out of despair.
Based on how you sort silverware, I can tell whether or not you've worked in a kitchen. If you do it the correct way, then I'm also willing to bet you know how to work smart under pressure.
While not quite the same, I'm reminded of Jobs' comment regarding a furniture maker who made sure the backs of the furniture were finished
Cleaning both sides is a good idea.
However, the old man who ran the restaurant really liked you to scrub the carbon off the bottom of the pots and pans. To this day I have no idea why.
There's around half a million restaurants in the US, and turnover of kitchen staff is high, so I don't understand how he concludes this. Maybe he's talking about his social circle, but there's no shortage of people out there working hard at shit jobs. I can't say I care for this style of humblebrag.
I always used to say every university student should tend bat or tables for a month - it teaches you more about customer service than a year of once a week customer meetings.
It's taught me stuff about handling stress I don't think I could have learnt anywhere else, and making a bad situation fun is definitely a good place to start.
I think the tech world lacks this sort of attitude drastically ; I also notice that a lot of people in our sector simply can't handle stress and high workloads very well. That might be part of the reason I did pretty well when I went back to programming.
The problem with most jobs requiring a higher level of education (very generally speaking) is that they separate the maker of the product (or at least the person who delivers it) from the client. What it means is that there's rarely any direct feedback either way. Because of the shift in knowledge, you could deliver a sh*t product that your client will love, and vice-versa.
In most cases, this wouldn't happen in a kitchen. You most likely wouldn't even be able to get through the first day without communication. Your work would be meaningless without feedback from your clients and your team (good and bad), chances are you wouldn't even have a job any longer.
I'm not saying this doesn't apply to tech jobs, but there seems to be a certain latency in and "transformation" of the feedback that's passed around. It basically misses that social and professional rawness which I often miss :)
In high school I was paid $10/hour in the 90's to unload wagons full of hay and stack them in a barn.
There are machines that will bale, load, and stack hay. But they cost like $80k and require a modern tractor that costs $150k new. The farmers I worked for used a tractor from the mid-1950's, and didn't have enough land to generate the cash flow necessary to pay for the equipment.
So they paid about $10-12k/summer for people to do the work manually.
But they are not cheap: my aunt couldn't afford one for her deli, for example, but she could afford me!
But it's still going to be someone's job to load the thing up, and for manual intervention on pieces that can't be blasted, or need extra scraping.
the side that says "this is an impossible situation" and the side that says "you've done this a thousand times before, keep going."
I worked in restaurants as a high-school student 40 years ago, and at that time the dishwashers (human) put the plates into racks and shoved them into dishwashers (appliances). Manual intervention for tableware was limited to transfer to the racks at one end of the appliance, and from that the other.
Isaac Newton is evidence that you're mistaken. If young person with talent and ambition were to mistakenly believe you, the most common outcome is that they'd become shadows of their former potential a few years later.
Learning how to work hard and get things done is definitely an experience every young person needs, and a high-school summer washing dishes will hurt nobody.
I've seen plenty of people with talent and ambition but lacking the requisite execution skills. And I've seen people with much less talent make great progress because of their hard work.
Relevant section of Never at Rest: A Biography of Isaac Newton - http://books.google.co.uk/books?id=3ngEugMMa9YC&pg=PA71&...
I took this to mean, "Every young person needs to experience love to grow up useful." i.e. a relationship.
I hope nobody who upvoted me felt that hard work is unnecessary.
Being exposed to the skills of maintaining precision, order, and process under extreme stress is a massively valuable skill that you can cary through life. I'm just glad I learned it when the highest stakes were the lunch backup delaying dinner from being cooked - and not managing millions of dollars of investor's money.
(Ironically my only place of employment between my company and that summer camp was at Microsoft, about 5 minutes away from the Red Robin mentioned in the post)
Hard to prioritize when we don't know what is more important (relatively to the amount of time it takes), easy to prioritize when you have 10 different kinds of things to wash.
And yes, I would fail as a dishwasher. That is why I am a programmer.
I try to remember it when I start to lose that sense of urgency, and it works well.
1. create some type of order (clean env) in the chaos 2. coach 3. trust those that you hire old saying in chinese, leverage those you trust, dont leverage those you dont trust) 3. motivate/reward/acknowledge
purely management, great!
I was really fucking hoping to see a LinkedIn profile for somebody's dog or something.
What doesn't kill you makes you stronger.
Work harder, and faster.
When the going gets tough, the tough get going.
Don't sweat details that don't matter.
It doesn't matter how hard you work if you aren't getting the work done. You don't get points for trying.
Practising ambidextrous cutlery sorting increases proficiency at ambidextrous cutlery sorting ( http://www.gocomics.com/calvinandhobbes/1991/01/19 ).
So many common TLDRs of this story template.
* You can often get things done faster by doing a half-assed job.
* Robots have not advanced far enough to wash dishes yet.