We'll Be Circling Back
paulgraham.com
paulgraham.com
To: Paul Graham
Hi Paul,
Thanks for your note and sending ?investor? our way, we really appreciate it and always enjoy meeting with YC followers. Keep 'em coming!
We loved ?investor? and are impressed by both his pedigree and the portfolio he has assembled thus far. It's exciting to see investors seeking "real-world" opportunities in important areas, which aligns well with our long-tail world view.
However it's currently a little early for us to get sidetracked here. We'd like to see ?investor? show a few more exits and demonstrate a more complete core understanding of our market. We've offered to introduce him to a few value-add founders within our network, who we think could really help him work through and grasp some of the technological issues fundamental to achieving a product/market fit in our industry. We plan on keeping in close touch and will be iterating back once he's at a more appropriate point to deserve equity from those who have worked so hard.
On a separate note, I feel like we could be doing more to help YC groupies. We're amazed at what people want to throw money at and we'd love to grab a coffee and talk more about how we could help investors better understand the opportunities we've poured so much of our hearts and souls into.
Best,
edw519
+1
I couldn't help but chuckle at this as Harj even included the concept of "grabbing coffee", which is discussed in "Maker's Schedule, Manager's Schedule" [1]:
"Business people in Silicon Valley (and the whole world, for that matter) have speculative meetings all the time. They're effectively free if you're on the manager's schedule. They're so common that there's distinctive language for proposing them: saying that you want to 'grab coffee,' for example.
Speculative meetings are terribly costly if you're on the maker's schedule, though. Which puts us in something of a bind. Everyone assumes that, like other investors, we run on the manager's schedule. So they introduce us to someone they think we ought to meet, or send us an email proposing we grab coffee. At this point we have two options, neither of them good: we can meet with them, and lose half a day's work; or we can try to avoid meeting them, and probably offend them."
Business is primarily a social thing. It always has been, and is no different today. This is why inferior products can make tons of money.
http://www.quora.com/Manners-and-Etiquette/How-do-you-polite...
and this follow-up:
http://www.quora.com/Manners-and-Etiquette/How-do-you-dodge-...
I consider both threads to be worthwhile reads.
== Very true.
EDIT: Yep, I was misreading this. It wasn't so clear that it was an inside joke. I guess the joke's on me and the stereotypical non-partner VC, ha ha?
From Wikipedia:
Harjeet Taggar (born June 8, 1985), is a British businessperson and partner at the seed-stage investment firm, Y Combinator. He was formerly funded by Y Combinator and sold his company Auctomatic to Canadian company Live Current Media at age 22.
In 2010 he was named as the first new partner at Y Combinator since its founding in 2005, aged 25. In 2011 he was named on the Forbes 30 under 30 list.
https://news.ycombinator.com/item?id=5363290 (t-shirt story)
I wonder what that's about, if anything. The last time I really encountered inside jokes was in high school. It always seemed like some way to establish a dividing line between cool and uncool people.
(And yes, that's a joke too.)
When we were in junior high school, my friend Rich and I made a map of the school lunch tables according to popularity. This was easy to do, because kids only ate lunch with others of about the same popularity. We graded them from A to E. A tables were full of football players and cheerleaders and so on. E tables contained the kids with mild cases of Down's Syndrome, what in the language of the time we called "retards."
We sat at a D table, as low as you could get without looking physically different. We were not being especially candid to grade ourselves as D. It would have taken a deliberate lie to say otherwise. Everyone in the school knew exactly how popular everyone else was, including us.
http://www.paulgraham.com/nerds.html
... and the people at the E table are the hellbanned ones like losethos / SparrowOS, who incidentally might just get up and leave if someone at the A table told them nobody was allowed to talk to them.
Of course georgeorwell has almost assuredly heard inside jokes since. The difference was that he got it and it didn't occur to him that other people wouldn't.
I've been here a long time and that shirt wouldn't make me look twice (if I hadn't happened to have seen it on HN that day). That's not a very good inside joke.
"On a separate note, I feel like we could be doing more to help YC companies. We're in awe of what you've built over there at the Y and we'd love to grab a coffee and talk more about how we could be helpful to both the companies and you."
Is the reason you should know this is satire.
This is what gave it away for me: "From: Harj Taggar".
This is an inside joke. Harjeet is imitating how VCs typically respond to YC when YC asks the VC for feedback on a meeting with the startup founders.
After working in Big 4 management consulting jobs for almost six years, I'm constantly surprised that phrases like "value-add" and "validate a couple of the core assumptions" still have the power to bring me out in a cold sweat.
But what is it going to take to end this nonsense? We know we're talking rubbish. Most of us hate these stock business-speak phrases, yet still most of us choose to hide behind them. Clients are partly to blame, but an industry that tries to differentiate itself by the bizarreness of its terminology (thereby fabricating "exclusivity")is more to blame.
When are we going to wake up and realise that speaking in plain, simple, understandable English does not make us look stupid and simple. Quite the opposite.
"One can cure oneself of the not un- formation by memorizing this sentence: A not unblack dog was chasing a not unsmall rabbit across a not ungreen field."
It's hilarious, even though I have since decided I don't agree with "curing" the not un- formation.
FWIW, my position is that the difference between strict opposite and negation in English means that there is often a subtlety of meaning accurately expressed with a "not un-". It's essentially the English language equivalent of needing ways to express less than, greater than, less than or equal to, and greater than or equal to. I know Orwell was criticising people who misuse it, but he beats his fists a bit too hard for my liking in that essay. Related, I get annoyed when people aggressively attack "I don't disagree" with "then just say I AGREE!". The phrase "I don't disagree" is useful to convey "I might agree, I don't know whether I agree, I don't have an opinion, I agree with some of it and disagree with small details, any or all of these or more, but I'm certainly not disagreeing with you outright at this moment". In a lot of arguments these opinions fail spectacularly, since for the most part a combination of aggression, loudness, and a veneer of logical reasoning tends to win out over uncertainty and an attempt to consider all cases.
"I sent the YC partners an email saying I was growing increasingly impressed with one of the startups in the current batch and asking what they thought of them, and Harj Taggar replied with this brilliant piece of VC boilerplate."
The joke is on the people who think that Taggar was expressing what he thinks, rather than what he has heard too many venture capitalists say when they aren't willing to say what they think.
In my experience, this kind of speak is not about sounding sophisticated, it's usually about saying nothing while coming across as sophisticated. I see this from business folks all the time; you rarely see it from technical people, but when you do, it's very annoying.
I've caught myself thinking it when I think about business concepts.
Would love to hear your thoughts on this space.
It's not an ultra-formal construction, but it would be a stretch to call it incorrect grammar.
You know who you'd be having coffee with. The sender of the email. :)
(Yes, that sentence was even less proper.)
I see this kind of omission as a way for cowards to avoid explicitly standing behind their request, both to diminish their own disappointment if the recipient says no or ignores them and to mitigate the chance that the recipient perceives their note as 'needy.'
Just my 2¢.
AFAIK English is not a pro-drop language, which means that the construct should be ungrammatical.
My impression was that it was introduced to American English be immigrants with pro-drop native languages (Italians? Slavs?) Am I completely off track?
I don't think it comes from immigrants that speak other languages, so much as economizing long passages of text that's all in the first person. The "I" at the beginning of every sentence just gets dropped.
Given that you know the word "pro-drop", I assume you know this, and I'm not sure if I should bother continuing in this vein. Maybe you're asking for a descriptive grammaticality judgement from fluent English speakers?
I agree that from a prescriptivist perspective, this is improper formal writing.
From a descriptivist perspective, I try to avoid biz guys, but I suspect the GP post nailed it, with respect to common usage in the appropriate sociolect (the same sociolect that has "proof points", "value-add", "circling back", etc). Although maybe not for the last sentence of an email that already had that much circumlocution.
Hey, is it ungrammatical to call a woman Douchy?
But "was thinking the other day, why don't we..." sounds fine to me in an email. wouldn't say it out loud, though...
Not exactly. English is indeed considered not pro-drop, but that doesn't mean that dropping a pronoun is always ungrammatical.
So everything is 'me going to have drink' or 'them going to the park'.
Right now I am in a constant pattern of repeating every sentence swapping 'me' for 'I' or 'them' for 'they'.
Then..this morning.. 'I ate my cereal without spilling anything Daddy!'. It's the little victories that make you smile.
I wouldn't agree that it's necessarily "for cowards," probably because I tend to employ similar strategies.
When I recognize it in communication from someone else, I understand where that person is coming from and consider the message delivered. It's kind of a fun game, striking that balance between nonchalance and making your intentions clear.
Also: http://www.amazon.com/Eats-Shoots-Leaves-Tolerance-Punctuati...
Sent from my mobile device. Please excuse typos.
L
<strike>I suppose that's part of the joke, though like some good jokes it makes me sad. We get upset that VC's respond with boilerplate and knee-jerk, but then we do the same thing.</strike>
Update: egh, looks like we're not doing too badly.
Even if it sounds impersonal and lazy, this is just called being polite, most people still prefer an answer of this kind to "lol no, sorry, you suck". And that's why we do it aswell. Perhaps we should work more on make it seem less impersonal, but the message is clear and loud in any case.
I have my ego pretty much under control, exagerated compliments won't do any damage here.
VC boilerplate is etiquette, which means formalized behavior designed to reduce conflict, but also at the expense of communication. It's not really about politeness, so much as being noncommital both ways.
There's politeness--with which I've only seen Gell-Mann flirt--but then there's the sticky-sweet bullshit the OP was parodying.
(He's wrong though, and I'm still working on it :)
I believe the correct expression is "grab coffee".
The writing is pretty much WYSIWYG...
Basically there is just boilerplate to say "no thanks" but no real information. Just a general feeling that they are not able to really evaluate.
No, he says, "yeah, maybe".
Wouldn't you do the same if someone came to your door looking to sell you something?
My usual reaction is "what else d'ya got?"--until they run out of "else"s.
This way, the situation is reframed as them not having anything I like, rather than me not being willing to accept what they have--and it's then much easier to just politely end the conversation.
However, in real life I think this would be a polite response. It might read like bullshit but it's quite fair to see he's trying to make these points. Everything else not in the email (e.g. why does the VC not want to invest) would be speculation.
Not a business for introverts or borderline aspies like myself, I guess...
- They don't want to invest for reason {X}. Could be as trivial as someone not liking the founder or they could genuinely think they don't know whether the company will do well.
- They don't want to tell the founders what they really think. Mostly because they want to hold open the option in case they are proven wrong as often happens. As much as founders say they like honest replies, I've seen so many founders say "VC X said he doesn't want to invest in us because he disagrees with us on {reason}- I'm going to prove that moron so wrong".
- They want to help out the founder with a couple of intros so that the founder doesn't feel like he got nothing from them in return.
The boilerplate/corporate B.S language? Terrible and everyone could easily do better. But there's no easy to tell someone you don't believe in something they're putting their heart and soul into.
YC has the nicest rejection mails of all of VC-land and I've still seen YC-rejects get really angry and make it their life's work to prove pg wrong.
I often wonder of VCs actually have a secret website where they go on it, select from a half dozen drop boxes of platitudes they want to include, and then out spits a message along these lines. Over the years my inbox has gathered enough of them that I could probably extract most of the patterns.
I know I do (textfile of course) for useful shell commands and the like
while single:
mingle()[Explain how your startup will make 90 billion dollars in the first year]
I'm sorry, I've already invested into too many companies, but if you know any other Y Companies, I would love to speak to them.
-------------
Hi Paul,
Thanks for your note and sending ⟨startup⟩ our way, we really appreciate it and always enjoy meeting with YC founders. Keep 'em coming!
I see a lot of promise there, but it's not enough for us yet. We've offered to introduce ⟨founder⟩ to a few useful contacts.
As always, we value Y Combinator, and we appreciate this and future opportunities to invest, and to help YC companies. Our calendar is always open for coffee or whatever.
--jholman
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It's half the length. But it's still polite, appreciative, etc.
I guess it depends on what the sender thinks of the recipient, with respect to narcissism and self-importance, and what kind of sucking up is predicted to be effective. When I read plausible sucking-up, I feel gratified. When I read implausible sucking-up, I feel manipulated.
>We're sorry to say we couldn't accept your late application for funding. Please don't take it personally. The chances of a late application being accepted are much lower than for an application submitted by the deadline.
If you want to apply again for the summer 2013 cycle, the application form will probably be online within a few weeks.
Unfortunately we can't give you individual feedback about your application. This page explains why:
http://ycombinator.com/whynot.html
Another reason you shouldn't take this personally is that we know we make lots of mistakes. We have good statistical evidence that we fail to interview a significant number of startups that we'd accept if we did.
We're trying to get better at this, but it's practically certain that groups we rejected will go on to create successful startups. If you do, we'd appreciate it if you'd send us an email telling us about it; we want to learn from our mistakes.
Remove "We should grab coffee" to "apply again" and "We'll be Circling Back" to "if We rejected you and you become successful, email us about it". In the case of the VC if I raise funding from another VC and you rejected me do you think I would let them "circle back around"?; or in the case of YC you think if my start-up becomes a billion dollar success I am really going to waste my time explaining to YC in an email where they went wrong rejecting me?
Thanks for your post and sending ⟨link⟩ our way, we really appreciate it and always enjoy reading about We'll Be Circling Back. Keep 'em coming!
We loved We'll Be Circling Back and are impressed by both it's background and the statement it makes. It's exciting to see entrepreneurs tackling "real-world" problems in important areas, which aligns well with our hacker interests.
However it's currently a little early for us to make a comment here. We'd like to see We'll Be Circling Back show a few more proof points and validate a couple of the core assumptions underlying the post. We've offered to introduce it to a few hackers, within our network, who we think could really analyze it and shape some of the strategic issues it'll face in the coming months. We plan on keeping in close touch and will be circling back once it's at a more appropriate stage for commenting.
On a separate note, I feel like we could be doing more to help Hacker News posters. We're in awe of what you've built over there at the Hacker News posting and we'd love to grab a coffee and talk more about how we could be helpful to both the posts and you.
Best,
Samiur
It’s been wonderful talking to you. We are pretty amazed by your team’s ___ chops and xxx.
We talked about the opportunity briefly during our meeting and would like to see a more fuller team and strategy around the product before getting into a deeper relationship.
Congrats on an incredible product and let me know if we would be any help to you along the way.
If you get it
But, in a sense he too is using subtlety to obfuscate the real message and the reader is left to fill in the blanks. It's probably meant in good humor, but usually there is a little truth and sore feelings behind these sort of jests.
Now maybe the VC's are arrogant or whatever, although this does seem like tit-for-tat in my book.
I'll go out on a limb here and say I don't think YC-style is going to "take over" and obliterate the traditional VC model, nor do I believe traditional VC's should dismiss YC-style investing as chump-change or unimportant.
But one thing I know: never use investors. You're better off trading the next Facebook for an 8-figure startup and just not putting yourself through any of it.
He is essentially saying "I'm not interested right now, but I might be in the future. I don't want to tell you why. I respect you and wish to be polite and leave the door open to future discussion"
Sure, the message is padded out and business bullshitty/flowery (depending on your POV), but it doesn't give me the willies..
The main point is, they are keeping hidden what they are really thinking. Right: They like the project and the founder, the connection with "real world" problems, etc. All total BS. They want more "proof points" -- mostly BS.
What they don't want to do is what the founder had to do -- deeply evaluate the promise of the project now.
What they really want to see they didn't mention but is in one word, significant and rapidly growing 'traction'.
What's going on? The venture partner is working for his limited partners, and they think much like traditional private equity investors or just commercial bankers. So, the limited partners really want their venture partners to make financial investments only in measurable financial assets. The limited partners would greatly prefer there to be audited financial statements, but in a pinch they will let their venture partners settle for a surrogate measure, 'traction', from, say, Comscore or some such.
If a venture partner is especially curious, then they may want to try the app or Web site. Why? Mostly to keep up their "deep domain knowledge" but otherwise to evaluate how millions of users might like the app or Web site. If such an evaluation looks good beyond belief, then they might make a seed investment.
That's just how the venture capital business works.
Is this narrow focus on 'traction' and essentially ignoring everything else working? At least on average, over the past 10 years or so, apparently not. Or as in a recent post at AVC.COM, on average, the venture capital ROI figures have been significantly less good than an index fund.
The fundamental gap is 'planning': Can we plan a project, execute essentially the plan, and with high batting average get the intended results of the plan or at least significantly high ROI? That's the fundamental challenge. And mostly in venture capital, the answer is "No". That is, the industry does not take such planning seriously.
Is all such planning so hopeless? No: Quite broadly in our economy and technology, we can plan and then execute the plan with reasonably high batting average. Even for projects that appear to be highly technical, original, and 'innovative', there can be some good early evidence of the good or bad prospects of the project. Project selection is important, and there are means of selecting good projects with reasonably good batting averages, averages much higher than in venture capital.
But back to the limited partners: They still want to think like private equity people or just commercial bankers. They just do. And, instead of changing, they will pick venture firms more carefully or just invest less in the 'venture capital asset class'.
But just now for the most interesting part of venture capital investing, 'information technology' based mostly on just software, the venture capital 'business model' is under attack: The reason is the recent and astounding ratios of price and performance for computer hardware and communications bandwidth and also the powerful infrastructure software available at least initially essentially for free. So, for a startup based on software, computing, and the Internet, the path to the coveted 'traction' is just one or a few guys living cheaply and typing quickly. Then, with such low 'burn rate', once they get the traction, and especially if their traction is growing very rapidly, they stand to be nicely profitable already or soon and, thus, no longer in great need of equity investment and likely reluctant to sign the usual term sheet and subordinate themselves to a Board controlled by venture partners. So far this threat to venture capital has not a lot of examples and maybe no examples of really big wins, e.g., another Facebook, but the threat is coming like an 80,000 pound 18 wheel truck at 80 MPH just 50 feet away.
On a related note, dilbert has a piece about how most management is basically BS: http://dilbert.com/blog/entry/managementsuccessleadership_mo...
In fact someone should create a Yahoo like auto-memo creator from a few years back for this precise reason.
It's actually a refreshing whiff of the jungle. Kill, or be killed.