We're talking about EA here. You need to include the latency required to go through enough bureaucracy layers to approve the expenditure of funds on another cluster.
If it were that simple, just cut the number of users per cluster and throw 10 more up.
> I think if they could cut a decent size check to fix the issues
Doubtful within the context of a quick fix, but it is likely the root issue. See above simple solution that takes 30 minutes to roll out. EA is not a company run by engineers, its not a company run by people that understand anything about engineering. What sounds like a simple solution to us that can easily be implemented by throwing money at it and reaping the customer goodwill is completely foreign to a company like that. You may as well be speaking Klingon when you make the recommendation to just throw new clusters at it.
I'm giving EA the benefit of the doubt that they ruled out 30-minute fixes. I can't see how any of us can really speculate as to how long it should take to fix when we don't really know any details. For example, if it was a database bottleneck, would you commit to walking in and fixing it in 30 minutes? Or even 30 hours? I think you'd want to know the details, because the scope can easily be off by 1-2 orders of magnitude.
Nope, nope, nope. Nobody in their right mind will believe you that. If they fabricate such a game launch then they are complete morons. You simply can not claim that they are competent after that clusterfk.
Under "competent" I understand "Having sufficient skill, knowledge, ability, or qualifications." (definition from wiktionary). Their engineers clearly have neither the skill nor ability to fix the problems in timely manner. Nor did (or do) they have enough knowledge how the servers behave under such high load, otherwise they'd fix it before the launch. And if the problems were known, then the managers failed to delay the launch. A company which knowingly releases such a game is not run by competent people.
I mean, you could question their willingness to work at the company. But, working on the latest sim city sounds like a fun project and people like paychecks.