Ask HN: Why are all main helpdesk services $30+/agent/month?
They are low transaction volume, they don't store a lot of data, they have no special logic - what am I missing?
We ended up going with desk.com. What we found nice there is that you get one free agent every month, plus a concept of a "flex agent." Flex agents cost $1/hour, and desk.com gives you quite a lot of free flex time when signing up and doing a few tasks (plus the occasional grant of flex time as you use the product). There's only two of us, and we haven't had to pay a dime yet, going on I think 6 months.
On the other hand, they charge $50/month for a full-time agent (unlimited usage, basically), so it really depends on how many people are going to use the site and how often.