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I've spent tens of thousands of dollars on domains (for businesses, not hording), and I use Name.com because they support two-factor authentication:

https://www.name.com/services/namesafe

I can't comment on their customer service because I've never needed it.

I don't use Name.com for email. I've never used a domain registrar for email. I use a family account at FastMail:

https://www.fastmail.fm/signup/family.html

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Haven't spend tens of thousands, but I have a similar experience.

I use pairnic.com for registration and dns. I don't know if their customer service is good or bad because I've never needed it, but I suspect it's excellent.

I use fastmail.fm for both SMTP and IMAP. I've never needed their customer service, it just works.

I don't use my gmail account, but I keep it in part for a backup SMTP, although I've seen gmail SMTP go down and I've never seen fastmail go down. I suppose they must have and I just wasn't doing anything active at the time.

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