Hey Philip, thanks for posting this. As cofounder of matchist i want to make sure everything on our site is transparent to all users involved. In this blog post, you posted only a partial message the client sent. In the end she specifically asks for using kiss metrics. As we mention to all developers on the site, communication is key to a great relationship. An initial reach out with no information about your background or interest in the project is not a great start. Neither is recommending another tool. If you had consulted with the client then decided mix panel was a better tool, that is completely different. We also do not monitor messages, just check in infrequently to make sure expectations on both sides are being met.this is standard. We expect a level of professionalism which was not met.
I think the concern here is that you are reading their messages...