And based on their security incidents Linode is absolutely in the hobby box category as well. At least Amazon is PCI DSS compliant.
Regarding their support, I've submitted tickets at sometimes very odd hours and gotten responses back within minutes.
What I really find amusing though is that you follow up your complaint of "completely absent during outage" with a reference to Amazon.
Do you want their engineers bringing up the datacenter or answering up a bunch of e-mails with "we're working on bringing up the datacenter"?
Communication and coordination are important parts of incident response. Key engineers shouldn't be doing either. If an org doesn't have dedicated people to communicate with their customers and triage support during an outage -- especially one where a facility loses power -- they're doing something wrong.
When I was in a support role, I stayed up all night with the engineers during planned maintenance to answer questions, respond to tweets, &c. And if things went pear shaped, I'd already be up to speed.
Was that plural a typo or have there been more since the admin console phish that I missed?