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Having worked with more ticketing systems than I can count, the only ones I've ever worked with that were effective were completely developed in house to meet the specific business' needs.

I hate to advise that, but that's just my experience with it. That said, your need is only in proportion to how much your tickets/communication with customers affects your revenue.

Thanks for your feedback - have now installed OTRS and give it a try. Let us see how good it will work.

I personally prefer osTicket. I have not tried OTRS but I have used Kayako which isn't too bad either.

Not really related: But if someone is interested: I'm building an anycasted dns service.

Zendesk is OK, You can also try Freshdesk.com which has a fairly well-featured system.

Thanks for your feedback - have now installed OTRS and give it a try. Let us see how good it will work.

My second choice would be Zendesk, so, yea :)

Freshdesk looks good as well, will also have a look at it. Thanks.

Good ticket system for startup?