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Google's support tends to be nonexistent rather than outright hostile. There's quite a difference.

I don't know what is more infuriating. Having some incompetent fool that I can argue with or not even being able to initiate contact.

At least the former inspires hope that it could potentially lead somewhere.

Amazon is even worse, especially for their sellers. They really don't care about their sellers at all and use bots/autoresponders for virtually all support.

Is that actually the case? I'm a Amazon Prime user (I mention that because I buy almost everything from Amazon :) and I whenever I got in touch with Amazon (Germany) the support was top notch and my issue was resolved very quickly. I am just a buyer though.

Amazon customer service for their buyers is pretty great, in my experience. I broke my Kindle (stepped on it) and they sent me a brand new one, no questions asked. I've heard stories that their customer service for seller is terrible, however.

While it's an interesting idea, you're basically just basing that on a load of unfounded assumptions about the people who manage these companies.