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There is a customer complaining that it is happening on the non-deprecated solution, as well.

11 months huh? That's barely anything for larger enterprise customers, about long enough to make it onto a project plan. Most enterprise software companies will provide support for 5-8 years.

A comment from Google explaining the issue wouldn't be much to ask. "Move off of deprecated infrastructure" is much better than radio silence.

There are tools that can migrate you from python 2 to python 3, or from Oracle to postgres. But it's not something you do lightly. Switching from M/S to HRD in AppEngine is similarly not something you do lightly.