Also, resentment issues.
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Where's Bob? He should be in this meeting.
He's "working" from home today. (Makes quotation mark signs with fingers)
Don't bother. I just called him and he's at his kids swim lesson.
Oh, I'll wait until tomorrow to talk to Bob about X, when he's back in the office.
So perhaps "Bob" in our example really does have a job which allows him to work as effectively[1] at home as he can at work. Bob should also be aware of the schedule. So when the meeting comes up, Bob should be ready for it. And I've known folks working remotely who where chilling on the conference line waiting for the rest of the meeting to show up. But if either Bob isn't there when he should be, or the manager isn't organized enough to give Bob at least 12hrs notice of a meeting he should be attending, then you've got a management problem.
[1] First tip is that a manager needs to have a way of evaluating their teams effectiveness, if they don't then they can't really say if Bob is or is not as effective as others in his position.
Also, in the example, it may be that the employees griping about Bob are not even going to try to notify him.
I agree with you that this requires an organized manager. Unfortunately, a ton of managers lack this kind of organization.
I agree with you, except for that part. For most jobs, it's incredibly valuable to have impromptu "hallway" discussions that can't be scheduled in advance, isn't it?
Your main point still stands - Bob needs to be available during office hours, even if he's at home.
No, it's not.
If your business is so undisciplined and random that it's "valuable" (and even more "incredibly valuable") to have improptu "hallway" discussions, then you're doing it wrong.
Disagree strongly. Creativity often comes from people synthesizing ideas that wouldn't ordinarily meet, and especially not in a way that can be planned by management.
In the typical corporate environment where employees are just expected to implement ideas handed down by management, there's no value in these unplanned discussions. However, if you're looking for creativity and organic development, then there's value in those sort of random encounters. That doesn't mean remote can't work. It does give it a different feel. But I strongly disagree that there's zero value to unplanned discussion.
That's totally orthogonal to "hallway" meetings.
To put it another way, if you can't do the above over IM/Skype/email/etc, you're doing it wrong.
Perhaps a more important note is that, in my experience, most distributed teams have /way/ less meetings than an in person teams. A lot of things are done informally over IRC/chat. I say informal, but since IRC is usually logged, if someone is not involved in the informal discussion at the time it takes place, they can just read it to catch up on why the decisions were made.
Where's Bob? He should be in this meeting.
He's outside having a coffee and cigarette with Jane.I think the sweet spot is when it is a combination of both.
There are issues with telecommuting that are difficult to overcome, but this one is ridiculously simple.
The solution (well, a solution) is to have business hours during which everybody needs to be available. I have an arrangement like that with my employer - between 9 and 5, even if I'm working at home, my manager needs to be able to pick up his phone and have me be instantly available.
At first, he was a little doubtful, but he soon realized that he can actually get a hold of me more quickly this way when compared with walking across the building from his office to mine. (And no, he doesn't abuse this... haha) :)
It gets slightly trickier when people are in different time zones, but nothing that can't be overcome. People need predictable office hours; there can't ever be a "Bob's at his kids' swim practice" moment. Barring emergency, of course.