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You're missing a pretty important category tools used to communicate automatically with users. Mixpanel and KISS have some features like this, but there's others more focused on it. Customer.io, Intercom.io, etc.

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Yup, totally agreed. Automated customer communication is crucial to improve conversion rates. I built an open source tool called UserBee that helps setting up automated emails to users based on some conditions being met. For example, using UserBee you can track users' last login time and send out an automated email when a user doesn't login for X days.

https://github.com/jasonbosco/user-bee

Would love to hear feedback.

Thanks for mentioning it. Intercom is in there, kind of crammed into the "support" category. I'll definitely add Customer.io and create a dedicated category.

Ultimately, this wasn't meant to be an exhaustive list. It's just a quick list from some very superficial collecting of URLs. There's still a lot of work to do for the book before the list is complete.

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