Honestly, as an Australian who has been in the design/development industry for sometime now I am not surprised. Adobe software might be the industry standard, but their customer support and ripping off Australian companies without reason is anything but first class. A quote from Jesse Pinkman a character in the TV show Breaking Bad sums up Adobe ripping off us Australians quite well:
"Getting the shit kicked out of you — not that you get used to it — but you do kind of get used to it." ~ Jesse Pinkman.