It is cheaper to fly to US than buy Adobe software in Australia
news.com.au
news.com.au
There is a parliamentary committee currently looking into this disparity in pricing: http://news.cnet.com/8301-1001_3-57568633-92/apple-microsoft...
If you feel your intelligence insulted, then don't buy it...?
(aka, vote with your wallet, and let others do the same)
When in reality, the original consumer considered this but would rather pursue a more active response than to sulkily and more important silently use something else.
Yes "voting with one's wallet" is certainly an option. But it should not be the sole option as you seem to suggest.
You can start a newsletter, informing fellow inflicted customers. Tell your friends and family. Launch a slandering campaign on facebook/internet (within the bounds of law, preferably!). Support a competitor. Promote fewer business regulations, so there are more competitors. Post on Hacker News. Etc &c, depending on one's disposition.
But my blood pressure raises every time I hear someone's blood pressure fluctuated and they want to pass a global regulation affecting everyone (incl. me) because of it. No, thanks.
But I am also coming from a background where the governmental consumer watchdog is very powerful, so that colours my opinions on what can/should usefully be done.
I would agree with your point if digital content producers didn't use geocoding to prevent me from accessing their US store o block non-US credit cards. The problem is not that this price is arbitrary, but that it's not. It's a deliberate, nasty piece of geographical discrimination.
If country X holds me liable under their law for selling goods in country X†, then I am either going to have to pay someone to understand that liability and quantify the expected variable cost, or just guess at it and hope.
If country X is a relatively small market for me those fixed costs amortized over the sales are going to be noticeable even if the risk per sale isn't higher than my home country.
␄
† Are they going to arrest me and keep me in jail when I come to speak at a conference? Are they going to nab me when a connecting flight lands on their soil and put me in jail? Are they going to enter a massive default judgement against me if I don't hire a defense each time someone files a claim? Can they collect those?
It wouldn't be equal to USA prices, since VAT and some markup would apply, but if there is any competition whatsoever, there won't be a markup of $1000 for a single box.
http://www.amazon.com/Adobe-65167117-CS6-Master-Collection/d...
In fact you can get the software locally for as low as $3550 if you shop around - http://www.softwaresite.com.au/adobe-software-/69-adobe-cs6-...
The main issue is the RRP (recommended retail price) put out by the developer (Adobe) which is totally ludicrous. My favourite is Microsoft AU's official RRP for the Windows 8 Pro Upgrade at AU$399. In the US its $199.
In my opinion, home users tend to shop around more and will be able to spot a bargain, but business users will probably be the ones being ripped off.
Business users of everything are less price sensitive so intelligent sellers of services, software, hardware etc. attempt to capitalize on them through price discrimination.
In this case, Adobe (or distributors) are aware that businesses would rather not have someone shopping around for software when they could be doing something else more productive so they would pay more. The seller is able to capture the surplus. This is a good article that at least early on focuses on inconvenience as the mechanism for price discrimination: https://www.rca.org/page.aspx?pid=2995
Because of the comment before your's, I am not sure whether Adobe is using price discrimination against Australian customers but pharmaceutical companies do price discriminate based on geographic location. (There is also a mention of this in the article above).
Effective price discrimination is a way to extract the correct price from various customers and ignores costs.
If a customer nets value by purchasing a product, the product is priced fairly to them. Different users of the same product get different values, so every seller should try to figure out a way to get price as close to the value gained for each purchase for each customer.
The effect of price discrimination is higher profits for the seller, but it also spreads the cost of R&D more fairly based on value received by buyers. Theoretically PD should drive increased innovation long term.
The pending case of Kirtsaeng v. John Wiley & Sons, Inc is a good example of arbitrageur vs price discriminator. The result of witch will be really important.
For example in Europe, the same suite mentioned in the article costs USD 4552.14, or $200 more expensive even than Australia.
Part of this is that the AUD has appreciated in value so much over the last few years, and retailers are just not willing to drop their prices in line with the new purchasing power of the dollar. They also haven't caught up with the modern world in a lot of ways, considering that they still have a captive audience that can't just order off the 'net.
Part of this is down to protectivist legislation, for instance the price of books over there is huge and that is in part due to measures put in place to protect local authors and publishers. The net result though is that bookshops go out of business because people just get stuff online, delivered from other parts of the world. There are also weird legally-backed 'exclusive importer' agreements that result in the same phenomenon with other goods.
Part of the problem is retail rental rates are so high that traditional retailers have to have high prices, and in Oz the online services are usually run by the same folks. So again, business goes abroad.
Part of the problem is that some foreign businesses (Blizzard, I'm looking at you) just gouge Australians. Starcraft II was a hundred bucks to buy online from Australia!
So there's a whole culture of stuff just being expensive over there. The government needs to clean up their own act, but looking at what the private sector tries to pull is also interesting.
Incidentally Apple seemed to me to be one of the few organisations that were not overpriced over there, comparing US and AU prices on their store it was always pretty even (when tax was accounted for)
Yep, many other countries have had economic downturns lately, a lot of australian economy is based off mining, which is going OK. Ergo, currency appreciates.
Part of the problem is retail rental rates are so high
DANGER WILL ROBINSON! That's partially a sign that the property market is in a bubble or inflated. Many other countries have been wrecked when the property bubble pops. It might happen in Australia.
Because price difference was always effectively a rounding error when I calculated US price + Australian GST vs Australian price. I haven't looked for a while though, having moved back to the UK last year.
US $1299 UK £1099 - 20% tax = £879 = $1368 IE €1399 - 23% tax = €1077 = $1452
So now you have retarded pricing, like some places expecting you to pay $110 US dollars for a single video game. Don't even get me started on the price of food. Unless Australian retailers change their tactics, they will slowly go out of business, because an entire generation of computer literate people realize you can get 2-3x more out of your money just by buying from online stores.
Buying online from overseas only works until the government put in place laws to prevent circumvention of technical rights protection measures. Like the DMCA in the US, or " European Directive 2001/29/EC of the European Parliament and of the council of May 22, 2001 on the harmonisation of certain aspects of copyright and related rights in the information society." in EU.
That means that turning your DVD into a region free player is illegal; chipping a console so it can play region locked games is illegal; etc.
It feels like a big scam.
Quote from the Attorney General's department:
“An access control TPM specifically excludes TPMs which control geographic market segmentation. This means that consumers will be able to circumvent the region coding TPMs on legitimate DVDs purchased overseas. It also allows for the continued availability of region-free DVD players.”
TPM is a term from the US/Australian Free-Trade Agreement.
More information: http://www.smh.com.au/digital-life/computers/blogs/gadgets-o...
So make a startup that buys video games at retail, in bulk, in the US, ships them to Australia, and retails them there.
Everybody'll buy from you because you're so much cheaper, but you'll still have enough margin to make a good profit.
I think they are coming from the inquiry into overblown prices that the Australian government is currently pursuing: http://au.news.yahoo.com/thewest/a/-/news/16114230/tech-gian...
Whether you interpret it as X being expensive or Y being cheap, it is still the same: X is greater than Y.
It's the exception to the rule that is interesting, and in this case, the exception is the US.
Still a huge difference with the US.
"The Sawgrass Mills mall has enough retail space to fill more than 40 football fields. Most notably, Sawgrass attracts destination shoppers from South America."
http://www.marketplace.org/topics/business/next-america/sawg...
Does this mean the difference in the price of the Macbook is entirely taxes? Or, after paying an import duty at the airport, would the overall cost still be lower than buying the hardware domestically?
But then they'll throw a fit at each other if one country says 'no, you can't sell you're cheap bananas here' and all start blathering about free trade.
Free trade is good in everything apart from IP apparently.
The real scandal is that the sftware (or hardware) company sells its products at a wholesale price to the local distributor that prices in support, but has not agreed not to support it, and the the local distributor prices support into the local price. So you get lousy (lousier) support and are denied mothership support you paid for.
I don't know who the local distributor is in Australia (it might even be Adobe itself -- doesn't usually matter, it effectively works the same way) but back in the good old days it was firmware design (at least for macromedia products) and if you asked for support and the locals were no help and you persisted they'd simply escalate it to the US vendor. So you paid extra for friction.
It used to be worth flying to the US to buy a Mac. It's nice that Adobe is doing its part...
So yes - local prices may be higher. But not that much higher.
The gray market doesn't depend on contract law, since an unauthorized distributor should be free to buy up inventory however it can (eg. pose as a customer). But this doesn't work with software, and that's the problem.
"Adobe grants Customer a non-exclusive and limited license to install and use the Software (a) in the territory or region where Customer obtains the Software from Adobe or Adobe’s authorized reseller or as otherwise stated in the Documentation (“Territory”)"
"4.9 Territory. Customer shall only use the Software and access the Adobe Online Services in the Territory and in a manner consistent with the activation policy described at http://www.adobe.com/go/activation. Adobe may terminate the license granted herein or suspend the Membership or access to the Adobe Online Services if Adobe determines that Customer is using the Software or Adobe Online Services outside the Territory."
How absolutely lovely.
First, it's worth noting that US prices don't include sales tax. Australian prices include a 10% GST.
Second, international companies will end up doing their accounting in one currency. For tech companies unsurprisingly this is US dollars. Transactions in foreign currencies get converted to USD. Companies hedge themselves against FX risk by locking in exchange rates and giving themselves a buffer so they don't need to change prices every day. Ergo, things in foreign currencies will always cost a little bit more.
So if a Macbook Air costs US$999 and A$1099 (hypothetical, the Apple store is down so I can't check what the actual price is) then that's about right (given A$1 = ~US$1.04).
That all being said, high prices in Australia largely come from it being a small market and, more importantly, consumers putting up with it.
Books are the worst example of this. UK companies get the distribution rights for Australia. Australian copyright law largely protects them from imports (although this was relaxed by the previous Howard government in a 1am Senate vote). Yet what costs $10 in the US will cost $25 in Australia.
The Dell E6x00 laptops routinely cost <$!000 in the US but cost ~$2.5k in Australia for no readily apparent reason (it's been a year or two since I looked at this so it may have changed).
The "waterbed effect" seems to play a part too. The US is a large single market so has a lot of purchasing power compared to pretty much any other market. I've thought that cameras are cheaper in the US (than Europe or Australia) for this reason more than anything else.
To give an Australian corollary to this: Dan Murphy, the largest alcohol retailer owned by one of the two supermarket conglomerates (Woolworths), is killing smaller competitors because their purchasing power is so large they can often sell things (at a profit) for less than non-chain stores can buy them wholesale.
For software in the era of digital distribution there's no justification for Adobe's prices here. It's the same software in the same language. Perhaps they needed different TOS/EULAs for Australia (or at least have them reviewed to make sure they are compliant with Australian law). That's about it.
One thing to be thankful for is the ACCC in Australia actually has teeth and through the Trade Practices Act and Corporations Act has a lot of power. The FTC in comparison seems to be a partisan paper tiger in comparison.
That doesn't explain why goods are cheaper in New Zealand[1].
If you have ever bought a pair of Levi's you would find that because they come from the same distributor the price for NZ and the price for AU are on the same tag, and the NZ price is consistently cheaper. You find the same on a lot of goods [2]
It is much more nuanced, Australia is specifically getting screwed. A combination of taking advantage of an early adopting wealthy market with heavy regulation, little local competition and our nieve willingness to play along.
[1] http://www.numbeo.com/cost-of-living/compare_countries_resul...
[2] http://www.2ue.com.au/blogs/2ue-blog/are-we-being-ripped-off... (This story mentions that Vegemite, an Australian product, is cheaper to purchase in the UK than in Australia).
I realize most free trade zones are between neighbouring countries but I don't see why they couldn't do a free trade zone with the USA, for example.
I'm not saying it isn't possible - I buy a lot of kit from mainland Europe where it is cheaper, but, this basically locks me out of the Cisco partner program where I would be a gold partner by now with many other benefits...
And many US retailers are now shipping to Australia to take advantage of the price diff:
http://whirlpool.net.au/wiki/international_stores_that_ship_...
999 / 1.04 * 1.10 seems about right to me.
I was going to subscribe until I learned this. Can't support business's gouging their clients.
I have both a grudging respect and an intense dislike of Adobe for their complete ownership of the creative software space. It's kind of amazing, and it's the clearest example of a monopoly that I experience in my everyday life. Well done, I guess?
> Adobe for their complete ownership of the creative
> software space
How is that their fault? What should they do, develop an alternative to Photoshop themselves?So isn't that a perfect opportunity for FOSS and Gimp?
As a consumer obviously we want everything to be cheaper, not just compared to elsewhere, but in general. Who wouldn't like Apple products to be cheaper, or cheaper DSL, cheaper cable etc.
As a company you're in it to make money, period. Pricing is one of the most complicated and imprecise things a company has to deal with. Once you set a price you basically anchor yourself to it in case you later find out that that price was low and you could have charged higher. If you set the price too high then there is always the option to go lower, or offer discounts. You also need to take into account different categories of customers, based on region in this case, and try to price discriminate such that you are able to charge the price that would bring maximum profit (not revenue) and where people cannot go across these categories to buy another comparable product. For example, senior, student, children discounts for movie tickets. Then there are com parables you need to take into account, like Coke and Pepsi are substitutes to an extent, Photoshop and Gimp are not. IntelliJ and Eclipse are, so IntelliJ has to make sure it is offering value for which it can charge.
Microsoft also does regional pricing, and its products are dirt cheap in China and other economies where there is rampant piracy, since there it is effectively competing with its own product being offered for free.
Companies always try to maximize profits and if they can get higher profits and are not anchored to a lower price, they will do so. There is nothing wrong with it, its just business, which pays our salaries and also for entrepreneurs keeps our investors happy.
Example: price of Creative Suite® 6 Design Standard is USD1,299 versus GBP1,227, despite the fact that the exchange rate is around 1.55.
For some stupid unknown reason, Adobe will usually charge the same unit price in GBP as they do in USD. They will quote "cost of operating" is higher in the UK, but 55% higher? Bullshit.
If they can charge it, they will.
That assumes all companies charging an extra percentage are actually paying their VAT bills as well.
However, corporate tax and a few other bits and bobs payable on overall revenue are perfectly avoidable if you channel it out and about.
1. Australia is a small market, so for a lot of things there are poor economies of scale and/or cozy oligopolies.
2. Exchange rates.
Then along came:
3. Artificial market segmentation.
Region encoding, per-country versions and so on. There's no technical reason for this, it's done simply because (thanks AUSFTA) it can be done.
The artificial segmentation didn't used to be a big problem until the AUD shot up against the USD. Now that our dollar is at approximate parity with the American, it's very easy to compare prices.
Mix in the fact that retail prices have remain steadfastly fixed in place in spite of the change in exchange rate, and consumers have correctly deduced that retailers and distributors are simply taking a windfall and running with it. That nobody is aggressively undercutting goes back to 1.
I once bought a new Thinkpad on ebay from a guy in New York who ordered them in sight:unseen to resell to Aussies. He had no idea why they were so expensive here, he just saw he could make a bob or two reselling the retail US models for 2/3rds the Aus price.
Update: it seems there is. http://in.answers.yahoo.com/question/index?qid=2010032513551...
"The revenues generated by Adobe’s Irish unit represent 55 per cent of Adobe’s worldwide revenues of $4.2 billion in the year to the end of December 2nd 2011"
http://www.irishtimes.com/newspaper/finance/2012/1012/122432...
With the long term historical average of AUD-USD at around 65 cents, this can make software look outrageously overpriced. Given the relative size of the Australian market (2-4% sometimes) there is little incentive to change this methodology.
The big retailers have a cartel like influence you could argue. Just about everything not made of pulverised rock or grown in pulverised rock is imported from somewhere. This allows what should be tech commodity businesses to charge what the market will bear, rather than competitive prices. A bit like mobile carriers in the states really.
Australia has a high tech take up, but its a very small market with a high dollar, so it's easy to get your dollars without worrying about volume.
There is also higher cost of operating, higher wages etc. But I think all that is besides the point, companies want to maximize profits and if they can charge a higher price and still get a similar amount of sales to a lower price (as in Australia) they will charge high.
It is $900 or more to incorporate a company. Starting a business can be much less, and can be done in a day.
In any case, this does not explain Adobe charging Australians $1000+ more on every sale of a certain package.
Has nothing to do with the cost of software, except in respect of margins, which I and others have mentioned are kept at near parity in the large retail sector, a sector with somewhat unstressed economies of scale.
You can then register with the ATO (<10 minutes) and you're all done: ACN and TFN.
Summary: In Australia <$500 and <20minutes gets you a Pty. Ltd. from your couch at home.
I'm no expert on Australia's seemingly top heavy retail structure. Maybe it's just an incorrect impression I have that the top end of town gets accommodated, but that the rest have lots of hoops to jump through.
I paid about $560 to set up my company (a company has an ACN[2] from the ASIC[3] and an ABN and TFN[4] from the ATO[5]) but if you do the paperwork yourself it's cheaper.
1. Australian Business Number 2. Australian Company Number 3. Australian Securities and Investment Commission 4. Tax File Number 5. Australian Tax Office
I used a service for this, which produced all of the necessary documentation for me, which cost only $200 extra.
It then costs about $200-$300 a year to maintain through the annual ASIC renewal fee.
My workaround was to buy the retail box from Amazon, ship it to a friend in the US and have them email the license key to me.
Let's look back 10 years ago. Around 10 years ago AU$1 was worth about US$0.60. So, at the time if the US version sold for US$2500 you would need to sell the Australian version for about AU$4166 (before any tax difference) to make the same US$2500.
Now, fast forward 10 years. Over this period Australians have become used to paying about AU$4k for the product but in the background the exchange rate continued to improve in favor of the AU$, to the point where today were the two currencies are worth about the same (AU$ are actually worth slightly more now). BUT because Australians are used to paying the price, there has never been any incentive for Adobe to reduce the price. The same applies for video games, or just about anything else on the market.
Now, I'm not defending Adobe, but from a business perspective I can understand how this happened. You have an exchange rate that slowly creeps up over 10 years. You don't see sales dropping, so why reduce your price, right? This is now the predicament they're in, they kept the price steady and now they have to pay the price with media attention. So, what t
Had this been the other way, and the exchange rate declined for the AU$, you can be damn sure Adobe would have taken corrective price action.
Anyone have any figures?
It's been known for some time now that Australian are being gouged by multinational and local corporations. There should be no real reason why iTunes is more expensive in Australia than in the U.S. - our exchange rates are on a par with the U.S. (and in fact, at times exceeded the U.S. dollar!) and there is no real tangible transport costs. Even a 10% consumption tax doesn't explain the difference in prices between the two countries, for the same product.
I still don't own Photoshop and Lightroom and Adobe is out 800 USD.
I'm not sure it makes sense to sell at the same price all over the world. What does it even mean 'to sell at the same price', who defines the exchange rate?
The exchange rate of some currency often reflects market forces and speculation, and the purchasing power parity exchange rate can be wildly different. In some countries, such as Zimbabwe, the exchange rate with the USD depended strongly on who you were and where you bought it! [0]
Maybe you could define a hourly-rate-equivalent-price: if a Photoshop license costs $2500 [1] in the US and one hour of the median Photoshop-using professional is worth $25 in the US, then Photoshop should cost like 100 hours of work in the country where you sell it, so maybe 500$ in India and $200 in China.
[0] http://en.wikipedia.org/wiki/Zimbabwean_dollar [1] All the numbers that follow are pulled out of my own ass
[1] http://www.iol.co.za/news/south-africa/cheaper-to-fly-than-u...
US starts at $25,795 Australia starts at $44,377
In both cases the car needs to be imported and also falls under Australia's luxury car tax so the comparison is reasonably fair. The more expensive a car is the worse it gets (a Nissan gtr will set you back 170k+).
Sure a little bit of this is first world problems, still annoying though.
It would appear people keep buying it or Adobe would have changed the policy.
Local vendors would scream at this sale-killing feature, and the PR win would be something amazing. It might even lower local prices.
One copyright reform I'd make, would be removing copyright protection from works like this where are sold as massively different rates between markets. You'd need to look at average wage in the country and compare (rather than a simple metric of 'can you fly to $OTHERCOUNTRY and buy it for less overall?'). If this was the law, then in this case, the software would not be copyrighted in Australia and people could bootleg it legally. Adobe would only get copyright protection if they offered it for sale at a fair price.
Another advantage of this approach is that TVs/Films/out of print books are only copyrighted and 'locked up', when they are actually for sale. A film hasn't been released in UK but is in USA? No copyright protected in UK! Force them to release at same time. (NB: an online shop that ships anywhere counts as "for sale in that country")
But instead, there is global copyright without any restrictions.
Just thought I'd try and run such numbers.
The median Australian household income in 2007-2008 was US $69,085. [1] The median US household income in the Northeast in 2010 was $53,283. [2] So a 31% difference versus the 66% difference in the software's price.
However, the Australian price probably includes GST of 10% which when deducted brings the difference to 51% vs 31%.
So yeah, there's a correction waiting to happen there unless other duties or taxes are causing the problem.
[1] http://en.wikipedia.org/wiki/Median_household_income_in_Aust... [2] http://en.wikipedia.org/wiki/Household_income_in_the_United_...
Oh, wait . . .
(/sarcasm, if it wasn't clear)
Great. When you're done there, can you tell others what to do with the things they've created? Because surely you know better than they do. How about you tell startups what price to offer their software at and how they must license any patents they create?
There is no end of law about how companies can sell things, what they can/can't charge for (e.g. minimum warranties). Are you as outraged over that?
Its the opposite of people moaning that people in some 3rd world countries earn so little but this isn't usually a problem as every day essentials are actually much cheaper.