I imagine the reporter's article would have rubbed Musk the wrong way a lot less if the reporter had made it more clear what was going on and that some of the things that happened were the results of mistakes made (whether or not you might expect consumers to make the same mistakes).
For example: if the reporter had explained that he was intentionally trying to simulate "normal use" by not plugging in the car at night. If the article had said, "The owner's manual said to plug in overnight, repeatedly, but I chose not to in order to see what might happen if a less educated consumer were driving the car," I imagine the article would have gotten more sympathy. The article, as I read it, didn't really get into that, and seemed to simply imply a failure on Tesla's part.