If thieves take your car for a joyride, do you email Ford to complain?
E.g. - If your car was a Tesla, then I guess that turning to Tesla would be just the thing to do.
When your cell phone get stolen, your mobile provider(s) are the right people to turn to.
Or what exactly would you do?
When your cell phone gets stolen, the police are the right people to turn to, not your network provider.
One police station I walked into had a sign saying that they investigate all reported phone theft, and would vigorously prosecute anyone making a false report.
In general you report the phone to your service provider (so they can block the IMEI (and there's a potential 5 year prison sentence for people who change that) and then the police to get a crime reference number and then whoever has insured the phone (sometimes the provider) to give them the reference number.
Perhaps this is a niche for a specialist to enter. Create some tool that gives law enforcement and phone providers easy to use data-mining to allow them to track stolen phones and catch thieves. (I haven't described it well, but this would be something with tight integration between law enforcement and providers; it'd have some kind of auditing to ensure correct legal documentation; it would allow data on many phones to be displayed so you could heat map where phones are stolen from or where stolen phones are ending up, etc.)
Unless mobile contracts have since changed, of course.
I know little about IMEI resetting (which is a good thing I guess), but I thought it was a separate thing from phone unlocking?
People do this in the states too, for insurance purposes.
A least this is how it happens in India
Amazon has control over the devices they sell you. They seem to use this power to purge books from your device. They could be a bit more helpful and lock the device and provide law enforcement the information. Asking for a warrant or other court order is just making an economic decision not a moral one.
The primary issue here for me is actually around data protection and privacy.
Amazon are being asked to give up private data to the police without the owners permission (remember the data now on the Kindle is owned by the thief) based on nothing more than an allegation (at this point how do the police know that the device has been stolen, that it's not disputed ownership or been sold on?).
I can see why the owner is frustrated but I can also see why Amazon are doing what they're doing. We're very quick to give organisations grief when they start giving out personal details unreasonably (and rightly so) but one consequence of that is organisations will likely move to a safety first model which seems to be happening here.