Have you guys considered open-sourcing the code and/or providing some detailed info on the architecture you've built?
As for the architecture, it was a Rails app with fully-live Backbone/CoffeeScript UI, a tuned Ruby cron job for scraping mail (POP, IMAP), a Postgres database and I forget which full-text search engine because we must have tried all of them before we settled on one. Nothing terribly fancy.