Teaching the Support team how to fish

At GoCardless, our current support staff (including myself) are pretty technical. We regularly push code to the main project repo, and it's a great way to get the things we want done, done.

For our support documentation, we're using the Desk.com knowledge base. Although not ideal, it works pretty well for us and is at the very least easy to update.

We took steps like this with our blog (https://gocardless.com/blog) which we've now built using Jekyll. This is awesome because:

a) Anyone can write articles if they can write Markdown

b) Full text previews in our GitHub pull requests...with images (perfect for reviewing!)

We want to transfer these great advantages to our help documents. Jekyll really is a great tool for any (relatively) static site, not just for blogs.