"Andreessen Horowitz Partner John O’Farrell said that there are studies that show it costs $300,000 for a one-hour outage."

Huh, what? One hour of outage for who? What? Context is everything.

Also, this looks really good, but... what does this offer beyond coalescing of alerts that almost any 'enterprise' level monitoring software does?

I'm curious as to how there's $11M worth of work involved in this product needed - plus the $18-36/month/user for ongoing costs.