> Generally the idea is that offensive action preoccupies the opposition and ultimately its ability to directly harm.
I've had my share of "experts" opine on their imagine root causes of problems based on whatever bullshit they made up while the incident response folks were figuring it out using real data.
The problem is, the folks figuring this out aren't talking, because they aren't done. So now a bunch of people will remember what Elon Musk said, and the whole process is tainted.
IMO, good PR is talking about how your company implemented battery technology in a safe way. Not this.
A) Mention the tradeoffs involved with any engineering project
B) Quickly accept blame instead of pushing it off to a supplier, a single employee and/or group (i.e., even if they have excellent reason and evidence for doing so)
C) Make known their official stance on Elon's technical assessment
I also think that they should first respond to Elon privately and later make a public statement--when they are ready. I happen to think they should make a public statement about what Elon's statement rather quickly. However, I realize that their executive staff and PR department may need some time to discuss this.
Because Elon is so "high-profile," if they don't handle this wisely, the press will give them two black eyes instead of one.
Everything else will keep the 787 on the ground for a very long time, I'm afraid.
All it will take is to swallow their pride for a moment and go to their competitor to help solve the problem.
Fundamentally _safe_ would be LiFePO4 chemistry:
http://en.wikipedia.org/wiki/Lithium_iron_phosphate_battery
Longer lifespan and significantly cheaper than cobalt, manganese, etc; but 20% lower specific mass. Survives having a nail driven through a fully-charged cell with only some smoke and a small bit of flame -- not a meltdown like the more active chemistries.
While it's certainly true that the Li-ion chemistry used in the Tesla's batteries are flammable, keep in mind the current common alternative to those potentially burning cells is carrying round a metal or plastic tank with 10 or more gallons of gasoline in it. If there weren't a 100+ year history of people doing just that and getting away with it most of the time, you surely wouldn't be allowed to do it in today's safety-conscious society.
I'm not saying it can't happen, and I'm well aware that gasoline vapors are extremely dangerous. I'm just saying that the gas tank in your car isn't "10 times as easy to light up" as the newer, super-energy-dense lithium chemistry based batteries.
In the former case, you're going to lose your eyebrows, at best. In the latter, the match will go out.
Another crucial variable is the temperature. If you do the experiment with the bucket sitting in a snowdrift, you probably can get it to snuff out a match, regardless of how long it's been sitting there.
This is an awful PR move if he's wrong. I hope he's sure.
As an aside, his intro chemistry lectures are excellent, entertaining, and available online. http://ocw.mit.edu/courses/materials-science-and-engineering...
If he is correct, this will become an even larger main stream news story and there is a good chance that his prescience will be picked up and included in how it is reported.
More importantly, if this becomes a major story, he has preempted the inevitable look at other products (tesla) which include li-ion batteries by describing the distinction between the two. This could become a major shitstorm that Tesla gets rolled into but by making this statement he's getting out in front of it and shaping how that story will be told.
If he is wrong, the batteries are fine and there is no story.