Ask HN: Verizon Wireless, $500 and privacy concerns

I received this email from a good friend yesterday. After some advice she's writing to the AG, requesting receipts from Verizon Wireless, and informing them that they will try to contact the individual whose privacy was compromised. If anyone has any other advice -- thanks:

''' My Mom is getting charged $500 from verizon because they are suddenly claiming that they did not receive a temporary phone they let her use while waiting for a replacement. This is after they stated on a supposedly recorded line that they did receive this phone. On top of this madness the phone they lent her had not only the previous person's contacts in it but all of their personal information and photographs. She is livid and tried talking to supervisors and the like but the closest thing to an accommodation they are offering is $100 off of this $500 charge. Could you maybe ask C* what to do? Oh! And also ask for his email so I can find him on tumblr.com, I told him I was going to friend him on there. Hope all is well ANNNNND let me know if you are free on Monday or Tuesday night, or Wednesday anytime for a coding lesson. As Ever

G

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