Really not getting the impression that Ortiz was a good soul trappend in a bad system. To the contrary, she seems to be the embodiment of the bad system. To the good souls who are actually trapped alongside her, she's a prime example of the problem they're facing, in that monsters like her are what gets promoted, leaving people who are better than her no choices beyond going along quietly or exiting altogether. I mean, just consider her deputy. When people talk about the bad driving out the good, this is what they mean.