How Amazon pushes up prices all across the Internet
not-ship.com
not-ship.com
The problem for everyone else is not simply that Amazon ships quickly, I almost don't even care about that. The thing is that Amazon ships & delivers on a reliable predicted schedule. When I click an item on Amazon and it says "arrives by Tuesday" then 95/100 times it does. I shop at specific competitors who can do similar (B&H, Sweetwater, etc).
Many online stores big & small in the year 2026 will still take days to even send shipment info, followed by using unreliable carriers that miss ETAs.
I would even be OK with these stores giving a narrow range or probability "90% of the time this arrives between Tuesday & Wednesday".. But I am not in the mood to order stuff that may arrive in 2-10 days with very little clarity on which end of the range.
I used to buy a lot on ebay.com, however they began to transition to a new page layout a few years ago, which made it too difficult to screen against scam-sellers(scamming was always a bit of an issue there). I briefly switched to walmart.com, however their site started giving a stupid error page for anything but the latest version of google chrome; this started about 2 years ago now.
anyway, here's a quick test i did(in firefox-esr) of a few sites which came to mind:
ebay: still has the dumb new design; certain js features appear broken(can't read customer reviews).
walmart: still get the "technical issues" error page.
newegg: main-page still loads mangled.
zoro: is it working again!? seems functional today... surprise!(i'll have to look into this more later; i did not test checkout)
thriftbooks: the search bar does not work.
so there it is. a bunch of sites i just simply can't shop on anymore. i'm surprised by zoro. will it work when i go to checkout?
Examples: 1.) Bought my wife a dress, it came and had multiple defects that were not in the photographs. I reached out to the seller and they didn't offer a refund but said "sorry". I have no recourse if I don't open a dispute. If I open a dispute I get penalized. 2.) I bought "Mid Century Modern" metal wall art. The listing said 1960's and the photos were of two metal wall art items with no markings. The items came with a clear "Made in China" marking on each of them that was not in the photos. These are modern inspired pieces not actual mid century modern. I opened a dispute and got my refund from the seller who didn't even ask to have them shipped back. 3.) Purchased a video game that showed NTSC ESRB rating on the front of the game in the photos. What came was the european PAL release. Not only is that version not playable on this console but the value of the two items is distinctly different (PAL is worth far less).
I'm done shopping on eBay until they have new management. At least Amazon honors their buyers policy.
This is a market for lemons.
As a market's trust lowers, buyers are less willing to pay a reasonable price for a square deal because of the probability being higher that it isn't. This, paradoxically, lowers the value of legitimate products from legitimate sellers because there's no way to differentiate. The risk adjusted value of the product lowers. Legitimate sellers leave. Things spiral. Everyone loses.
Trust is the real rare commodity.
It's always been bad but it's gotten worse and there's no recourse other than a dispute. I had a seller label a midi device a particular version (known to work with Linux and Mac) but when it arrived it was an older version that requires a proprietary Windows-only driver. I went back to the listing and the photos were of different versions. Seller refused the return. Ebay was unhelpful. Great.
I also run an ad blocker in all my devices and have to periodically disable it because it’s breaking random sites in ways that look like the site’s fault.
note, the current front-runner for my linux migration is MX. I'm still looking around though. will i ever actually make the plunge. one day my mac will just die i am sure.
Try a different browser. I use Waterfox for most general purpose browsing and it rarely works with Walmart.com, while Chrome works fine.
Responding before coffee maybe? They already stipulated this
Amazon, no problem, browse from anywhere. Amazon has similar functionality, but they just do it a lot more intelligently. The most I've ever seen on Amazon is a simple captcha before the login page, period. Whereas on other sites, if a user is logged in to a longstanding account with a history of real purchases, and that logged in session isn't requesting pages at some exorbitant rate that goes well beyond enthusiastic middle-clicking, then it should never end up blocked. Yet I've had this happen on most sites that aren't Amazon - they've lost sight of the primary goal being to serve customers!
Of course to me every webshop has their bread and butter of what types of things make sense to purchase there. I'm certainly not going to buy stuff from Amazon that is twice the price as it is elsewhere because it's only on Amazon becomes some enterprising seller put it up there as a convenience. But I can understand how others would, given how hard the other webshops want to actively reject your business.
Also context here, 1000 requests/second is doable on modest hardware as is. Mitigations with a false negative rate of 10% get that down to 100 req/s, which is doable on even a Rasperry Pi. You don't need to block every request but those 2 in order to have a usable site.
We can imagine some rough contours of the problem - require being logged in to do any expensive query, serve static pages otherwise, rate limit accounts that do many expensive queries (especially without buying anything), and project the login page with some mild proof of work to prevent credential stuffing.
From what I've seen, Amazon comes much closer to this (I've only ever seen a captcha when logging in), whereas other web stores just keep cranking that false positive rate up and up.
It arrives when it arrives.
Basically everyone else I keep the latest status mail (ordered / shipped / arriving tomorrow) in my inbox because they have not earned my trust, and orders have fallen through the cracks before.
Anecdotally Amazon is 90% of my online shopping (by order volume) but only 10% of my unshipped/wrong item/misdirected/lost packages. I have had mis-delivered packages from USPS/UPS/FedEx even on large/high value items.
Saves you the frustration of wondering if they'll actually deliver.
https://toolguyd.com/another-horrible-lowes-shopping-experie...
You guys are hilarious. Where are you going to get such cheap plumbers?
I just had a plumber out for nontrivial work. Definitely over $200 per hour!
(Although I will say: If you have CPVC pipes, best to call a plumber and tell them up front you have CPVC and let them take the liability...)
Purchasing decisions for "this arrives in 2 days" are different than "this may take 2 weeks".
It's the difference between saving me a run to the local big box store or not.
Having a predictable delivery date for that on top of it most of the time being way faster than anywhere else is really nice. If I buy some of these somewhere else I might wait weeks for a small part due to logistics issues or low availability compared to Amazon
Not all purchases are things that are just consumable/materialistic. I find most of the time the stuff I buy on Amazon nowadays are things like this, where I want something I need but can't easily get locally or am too busy to go out and get during stores hours.
A citizen goes to buy a Trabant. The salesman tells him to come back to pick it up in nine (or ten) years.
The customer asks: “Shall I come back in the morning or in the evening then?”
The salesman asks: “You're joking, aren't you?”
The customer replies: “No, not at all. It's just that I need to know whether the plumber can come at 3:00 PM or not.
Where does this? What's "many"?
The reason everything else is worse than Amazon is itself because of Amazon. Once you've taken over the entire market; subsidising your delivery networks to the moon keeps the moat.
Amazon is just rentseeking the entire US consumer market while being a rather bad online marketplace. The only solution left is a antitrust breakup.
We never do impulse buys for frivolous throwaway consumerism junk but fast ~2 day delivery is still very helpful because... Life Happens ... such as stuff unexpectedly breaking and you want to have a replacement to quickly fix it.
Example of 2 events just in the last month: (1) garage door screw coupler broke. It's the piece that connects the motor shaft to the screw drive. You cannot buy this type of oddball part from Home Depot or Lowes. Amazon had it and delivered it the next day so I was able to repair the door immediately. The alternative of waiting a week+ for slower delivery means the door has to be disengaged from the track so it can be manually raised and lowered. This is not acceptable because I don't have the specific key to the garage locking mechanism from the outside. Why don't I have a key?!? Because life happens. I guess I could manually lock it from the inside and leave the car outside the garage for a week but I didn't like the idea of leaving a catalytic converter exposed to drive-by theft.
(2) was my Skechers work boots had the sole separated from the shoe. I bought the same model shoes from Amazon for $59.99 and had it in 2 days. I could drive to the local Skechers store but they charge $79.99. So either wait a week+ for slow delivery or pay $20 extra plus round trip gas money to buy at the local store.
Amazon quick delivery acts as a JIT (Just In Time) inventory system to take care of unexpected things that happen in life. That's a more sane alternative than holding a bunch of inventory of random parts for things that might go wrong.
Btw, Amazon often offers extra reward points credited to your account if you voluntarily choose slow delivery instead of 2 days. This is what we do the majority of the time. I assume Amazon does this pseudo "cashback" incentive as a way to consolidate as many customer orders as they can to optimize their delivery routes and reduce costs.
Yeah, but will I be at home when it does? We no longer live in a world where everyone has a nuclear family and the wife is always home while dad is at work. In 2026, only the rich can afford a housewife.
Most of the time I am indeed not in a hurry to receive my purchases. For most items I genuinely could not care less if it arrived tomorrow or two weeks from now. But I do need to know when it will arrive, so that someone is home to receive it.
"A month from now, on a Monday morning" versus "A month from now, on a Tuesday afternoon" makes a huge difference for me, as one of them would result in me having to walk to my front door and the other would result in me having to rent a car and spend an entire afternoon having to go to the other side of the city to pick it up at some warehouse.
90% of the time I choose next-day delivery it is because I know I will be home tomorrow, and the alternative is "some random day next week". If they offered me the option to pick out of a bunch of guaranteed delivery moments next week which are convenient for the seller/shipper, I would!
I'd win because I could remove the late-night impulse buys and de-duplicated things added by multiple family members.
They win because it simplifies shipping logistics/packaging and actually encourages more loose/impulse driven buying ("just add it to the cart, we'll review it later").
Every general store in every town everywhere can't possibly stock millions of individual products. When some item has a potential customer base of a few tens of thousands of people in a country of hundreds of millions, most stores would never get a single sale for that item. But when you can serve the entire country at once via the mail, having a single centralized warehouse specializing in that niche category of items is quite viable.
The only difference with Amazon is that you are buying from a single website, rather than going to the website of a small webshop specializing in your flavour of niche items. And the drawback is that Amazon has zero quality control, so rather than a store where you can browse for known-good curated high-quality niche items you will instead be drowned by piles of absolute garbage - with the occasional decent item hidden in between.
Sure, Amazon might beat your local store, but that doesn't mean it is good for buying niche items.
But in the last couple of months, as I progress through a kitchen remodel and more importantly a kitchen reorganization, I've been seeing precisely this phenomenon every time. The most visible signs are the machine generated "brand names" ("Howonder", "Jaico", etc. etc.), closely followed by multiple instances of clearly the same low quality, SE-Asian-manufactured product being sold under 4 different brand/product names.
I think the difference is that in the past, I've actually known the product I was looking for, and amzn showed me that one and little else. At the moment, I'm casting blindly ("stainless steel kitchen turntable") and there it is: low quality, uncurated crap, everywhere.
Still .. not yet quite as bad as Aliexpress :)
[disclaimer: i was employee #2 at amzn]
Even the great stores like McMaster-Carr are kind of unpleasant to use, because the shipping is so slow (even though everything else about the experience is far superior to Amazon.)
At least in my experience, UPS, Fedex, etc., tend to deliver when the estimate says.
UPS is generally pretty good.
Out of the last ~20 orders (I don't order that often from them, so that's probably spanning the whole last 12 months or more), more often than not, the predicted delivery date has been adjusted upwards, often by ~2 days, and a few times by ~a week.
This may be specific to Germany/Berlin, as from what I hear, they (/ their subcontractors) have troubles finding delivery drivers. Mixed with the growing counterfeit issues, and degrading product description / details for most products, Amazon doesn't seem to be in it's prime.
Maybe 2 years later I tried the free trial of Prime, if only to quiet the ads, and it was great... they must of extended their logistics network into my area and I get a lot of stuff in 1 day or 2 days now. I went through a phase of taking discounted or free Prime offers when I could but broke down and I've been maintaining a Prime subscription. It's probably not really worth it because my pattern is that I am typically heads down doing this or that and every other month or so I do a burst of buying stuff that I'd wanted for a while or I am doing some project that requires a lot of stuff. Then I might go a month and buy nothing on AMZN.
I picked it off someone’s wishlist, so didn’t really vet the seller. I thought I was being really proactive when I ordered, but now I will need to find an alternative at a local retail store, which will probably be difficult.
Last year at Christmas, my brother-in-law opened his gift to find a bunch of adult diapers. It was supposed to be a power tool.
Sure, Amazon takes the returns, but it’s still extremely disruptive when these things happen, and it’s happening more and more frequently.
You could also flip around the reading to.. boohoo poor sellers have to raise their prices elsewhere and take higher margin?
Why don't they figure out how to ship/delivery more quickly with a competitor with all those extra margin dollars they are being forced by Amazon to take elsewhere?
In the last year I've seen this other kind of consolidation where most of the brands that don't have an AMZN-hosted or fulfilled store are using shop.app (now shop.com!) from Shopify. I did a stint of investigating boutique perfumes [1] and it seems almost everyone in that business uses Shopify.
[1] you gotta try "Under the Lemon Trees"!
How could a regular webshop possibly compete with a behemoth which has warehouses in literally every major city, which has its own dedicated fleet of delivery vehicles, and which has its own fleet of cargo planes? When you've got a single warehouse and have to rely on DHL/USPS/FedEx, you will never beat them on delivery time when Amazon is actually trying: Amazon can trivially offer same-day delivery and eat the cost until you go out of business.
And don't forget: Amazon has an even bigger margin. If they were to compete on price, they would easily win. But they aren't competing on price because they know they have a quasi-monopoly, so they can just enjoy the extra profit.
[0] I had been fond of "Albany County Fasteners" but I've soured as they've gradually jacked up the prices while removing free shipping. I don't even like free shipping, but it is a way for ordering to be more convenient as it prevents me from wanting to sit on an order for a while to batch it up.
[1] as opposed to stocking up on an assortment
If I buy a handful of bolts from McMaster or BoltDepot, I'm paying like $10 to ship, on an order this is probably $10 in goods :(
So I'm basically always picking between Amazon and AliExpress.
Time frame it really depends - delivery dates a day or few days out are generally accurate. Most items they stock at a local distribution center, so I get them next day. Some things come from further warehouses of theirs and take a few more days. There are also third party vendor items that are all over the place for delivery time, but you know those by their estimated delivery time being more than a few days out, and saying ground shipping only. (They're slowly taking away "free shipping" from items that require LTL though, heh heh)
For fasteners specifically, their parametric search has gotten better. I'd have Digikey's interface everywhere if I could.
Everyone likes stuff showing up at their door reliably wherever they are, and this isn't possible unless you have a service with warehouses and dense customers ~everywhere, and this isn't possible unless enough people use that same service. So in one sense it's in everyone's interest to have an assurance contract where everyone says "I will use this service if you do." Then in that sense Amazon's price rule is building a mechanism to support such an assurance contract: you can't force people to sign such a contract, but you can prevent people from defecting to slightly lower prices outside of the "stuff just arrives fast" system.
In a system that was very good at collective action outside of markets, a cleaner solution in terms of consent and power might be to build an actual explicit assurance contract for an app-to-door-everything-delivered-fast service, get everyone to sign it, and make a public utility and/or separate dis-aggregated markets for the different levels of service provision, whatever they are (consumer facing app, supply, warehouse, delivery, etc.). But anyone who has ever even thought about doing anything like this will know that it's much easier said than done, and will appreciate the kludge Amazon and their investors pulled off, at least a little bit, the next time they buy a thing online.
Maybe the answer is just: use Amazon until technology (robotics e.g.) makes it easy to create something better? At this rate, we shouldn't have to wait too long?
Behavior which is often ruled anti-competitive and illegal.
https://ec.europa.eu/competition/antitrust/cases/dec_docs/40...
Sure their logistics are better but it’s functionally tying Amazon’s logistics to access to selling on Amazon. It’s not a fair burden to say “you must convince customers to buy inferior shipping at superior shipping prices in order to not use us.
These kind of contracts are standard for all kinds of third party marketplaces. You don't have to sell through them if you don't agree with the contract.
When the price advantage is the size of the fee difference or smaller, that's fair and good for competition and I support legal restrictions on contract clauses that want to block it.
Demanding price parity is completely standard for all resellers and market places, pretty much on all scales and all around the world.
Of course you want more legal restrictions and regulations. That's the standard hacker response to anything that comes up, probably including if you want suger in your coffee or not.
But try to think about why Amazon would put such a thing in their contract. If they were just out to abuse any power dynamic, they would of course tell sellers that they have to put a more expensive price anywhere else. Price parity is fair for all parties involved. And if sellers think Amazon's fees are too high then they shouldn't use Amazon - which is what the great majority of product sellers have decided to.
Massive monopoly power. Some profit is better than none, even as Amazon works to make 'some' as small as possible.
> Demanding price parity is completely standard for all resellers and market places, pretty much on all scales and all around the world.
Price parity would be great if they were selling the product to Amazon, and Amazon was demanding that price be the same among all retailers. Because of the structure of the deal with this markup, we need to consider the numbers with and without the markup.
> the standard hacker response
Wha.
Also I want quality competition and I only want to regulate anti-competitive things.
> But try to think about why Amazon would put such a thing in their contract.
Because it benefits them.
> If they were just out to abuse any power dynamic, they would of course tell sellers that they have to put a more expensive price anywhere else.
That would get them more scrutiny and be too obviously unfair. Demanding the same price sounds fair until you look into the details.
> Price parity is fair for all parties involved.
Parity is fair when you properly include or exclude markups based on context.
> And if sellers think Amazon's fees are too high then they shouldn't use Amazon
And lose most of their sales? It's an abusive relationship because of the power Amazon has, and they structured these rules to limit the ways other companies can compete.
> Because it benefits them.
That is how business have been conducted since the age of Moses and before: Nobody wants to do business unless they benefit from it. Ideally the benefit is mutual. Usually the benefit has to be mutual for business to be made.
> Parity is fair when you properly include or exclude markups based on context.
Parity means the price for the end customer, or at the very least the advertised price for the end customer.
> And lose most of their sales?
99,9999999999% of product sales in the world and 99,99999999% of the monetary value of product sales in the world are made without any involvement of Amazon. If a company has made themselves dependent on Amazon because they don't want to deal with sales, that is their own problem.
You have no need to fight for the sellers on Amazon. They are shrewd businesses who would prefer nothing more than to spit on you and on their customers, unless they were on fire. Amazon has grown as large as they have by being a middle man who gives better customer service and security to customers than most online shops. There is real value in that goodwill. Of course they charge sellers to let them be on their platform.
And on top of "percent of sales in the world" being the wrong metric, Amazon is approaching a trillion dollars in product sales. The Amazon GDP is bigger than most countries.
> Parity means the price for the end customer, or at the very least the advertised price for the end customer.
If that's the definition, then parity is not automatically a good thing.
If I want to sell my product to different stores for $50 and let them price it how they want, I should be allowed to do that, and no contract should block that competition.
Amazon will yell at you and threaten your sales if another store drops the price, even if you had no involvement.
> Ideally the benefit is mutual. Usually the benefit has to be mutual for business to be made.
And Amazon is so powerful it's absorbing 90% of the benefit and suppressing the competition that would change that. That's bad.
> They are shrewd businesses who would prefer nothing more than to spit on you and on their customers, unless they were on fire. Amazon has grown as large as they have by being a middle man who gives better customer service and security to customers than most online shops. There is real value in that goodwill.
Amazon has been spending a lot of that goodwill, and they could be just as good to customers without inflating prices and squeezing their suppliers so hard.
Your average business with a real brand name might even care more about their reputation than Amazon does. You're coming across as ridiculously infatuated with Amazon if you think they're that far above the average company.
It would. That's why they're still on Amazon. That's why Amazon is charging them. That's business and running a company means competing in business.
Companies aren't people. They don't deserve any empathy. They have to compete in an antagonistic environment against other companies for the benefit and mercy of receiving the customer dollar. That's how it is supposed to be in order to benefit customers.
At most, businesses who deserve our empathy and a bit of slack should be local businesses who employ people where we live.
You argue that because Amazon is a big company they have some kind of outsized influence. In the market of consumer goods they are just a dwarf compared to the total size of the market. And they have competitors who are also giant and perfectly capable of competing in every space they operate. Nobody likes Amazon. I certainly don't like them, but I use them when it is beneficial for me as a customer.
> If I want to sell my product to different stores for $50 and let them price it how they want, I should be allowed to do that, and no contract should block that competition.
You aren't selling your product directly to Amazon. You are using them as a marketplace / sales service for selling your products to customers. If you were selling your product to Amazon directly, then there shouldn't be any price parity contract, I agree.
> Amazon will yell at you and threaten your sales if another store drops the price, even if you had no involvement.
In practice I wonder how these situations pan out. Like you say, it is impossible for a seller to control how other stores price the item.
This isn't about empathy for corporations. I'm being overcharged because of these policies, because I'm effectively forced to pay the Amazon overhead no matter where I buy. I don't like wasting my money.
> They have to compete in an antagonistic environment against other companies for the benefit and mercy of receiving the customer dollar. That's how it is supposed to be in order to benefit customers.
And this version of price parity makes it much harder for other storefronts and marketplaces to compete.
> In the market of consumer goods they are just a dwarf compared to the total size of the market.
Their share of online consumer goods gives them tons of power. Half a trillion dollars is not weak here.
> You aren't selling your product directly to Amazon. You are using them as a marketplace / sales service for selling your products to customers. If you were selling your product to Amazon directly, then there shouldn't be any price parity contract, I agree.
And so the loophole is built.
In a marketplace setup, enforcing a version of price parity that keeps the same end price regardless of fees causes bad results.
> In practice I wonder how these situations pan out. Like you say, it is impossible for a seller to control how other stores price the item.
From what I've seen it's very effective. Beg/threaten that store to increase prices, likely drop your Amazon price to unsustainable levels in the mean time so you don't have to fight later to get Amazon to reattach you to the buy button.
They don't get those margins because extremely few people are going to use other sites if they have to pay just as much.
And then for consumers it increasingly sucks because you can barely find anything below $5 despite the shipping supposedly being "free".
And that price is supposedly separate from the shipping cost.
It's a shame neoliberals hallowed out US manufacturing but at least consumers around the world are benefitting.
Unfortunately, the counterpoint is... China has us all by the balls. Do something China doesn't like, such as, say... support Taiwan? Whoops, where are you going to get stuff such as medication now?
No one benefits from US foreign policy outside of elites or capitalists, everyone else suffers under imperialism.
The problem with China is, they play the loooooooooooong game, and their game is explicitly to destroy our industries. As a German, this has me worried, because we have seen it with solar panels (we used to be the world leader), with medicine (similarly, a lot of compounds came from Germany) and now we're seeing it with cars.
I'm sorry but this is quite sad. You're willing to blame a foreign country that is providing high quality goods that make your life better instead of your own political leaders or supposed allies that have no issues with selling your country down the drain?
I can see why people are voting for AfD.
Not really. The connection from Iraq to the Arab Spring is thin at best. If anything, what caused Arab Spring is the widespread availability of Twitter plus a lot of existing pressure in the MENA dictatorships and kleptocracies.
> inability to defend yourselves without NATO which means you have to please US benefactors to get protection that is constantly being threatened
Half-agree. Up until the 90s Europe was more than able to defend itself against Russia on its own - Germany had thousands of tanks, the French and Brits had thousands of tanks plus a sizable navy plus nukes.
After the German reunification, the collapse of the USSR and most of the former Soviet countries eventually joining the EU and NATO, the widespread assumption was that Russia would not be a threat for a land war again, and that there was no one else who could threaten Europe with a land war, so it was assumed that we could drastically reduce our land-war assets like tanks and artillery, instead focusing our military on countering jihadist threats. Additionally, the assumption was that the US would stay the same reliable ally it has been for well over half of a century.
Both of these assumptions have turned out to be wrong in the end unfortunately. I personally believe, we could have saved ourselves a lot of trouble, had we all (US+EU) enforced a no-fly zone over Syria to show Russia we actually mean business, and reacted much, much more strongly after the Little Green Men appeared in Ukraine or after MH17 was shot down.
> and has caused a massive spike in your energy prices due to the Iran War
While undoubtedly the US is to blame for that particular shitshow escalating the way it did... it's not like we didn't get enough warnings that it is a dumbass idea to continue relying on fossil fuels.
> but you're scared of China because maybe they might do something in the future?
They already did lol. Look at how many jobs they managed to lure from Europe by exploitatively cheap wages and employment conditions more resembling slavery ("996"). Yes, the US is, especially at the moment, as unreliable as it gets, but that does not mean China is the answer.
> I can see why people are voting for AfD.
A lot of the regions where people are voting for the AfD are the ones seriously affected by jobs moving off to Eastern Europe and China.
And China isn't able to cut off your medication because you support Taiwan: it would have to be a country-sized ban, which for the US would immediately spark WW3. China isn't stupid, they have a sense of self-preservation. Why start a fight with the US when you can slowly milk it dry?
I've gone back to local stores. They're less convenient, but the prices are better and the quality is MUCH better. Amazon is for commodity name brand stuff that's harder to find.
Most recently I ordered 10 items on September 18th (I had a gift card). All prime eligible. The first arrived on sep 20, the 4 on sep 28, 5 on sep 28, and the last is scheduled for Friday.
I didn’t get any estimates until after purchase.
Amazon is no longer good. They are coasting on their customer base and are slowing ratcheting up prices and squeezing their costs (keeping all their gains).
If they are not going to tell me the day it is going to arrive, I am not buying. Thats the "prime" reason for using Amazon these days.
Before checkout, it’s a generic “free super saver shipping” then a few hours after with proper estimates.
That sounds incredibly unlikely unless we're missing something.
My point is that Amazon used to be good. Now it’s not as fast. And the price hasn’t dropped.
It seemed the interface was designed to hide the true delivery estimate in the last step and trick me into thinking the item would arrive on time.
I remember a friend in the 90s excited about his job at UPS. He laughed about the pee bottle. Same for people I know who work for usps and fedex.
Kind of makes sense. Where do you expect someone to pee who is driving around for 10 hours a day.
...and I am being generous by focusing on the pee instead of the deaths: https://en.wikipedia.org/wiki/List_of_Amazon_worker_fataliti...
Assembly line jobs are rough and people pee in bottles, and die. The important piece these articles leave out is how much more common these are at Amazon.
I remember my first jobs at random companies where I was hourly and needed approval for bathroom breaks. It sucked and I would plan my day around break times.
I think these articles are more a function of being surprising to us because we work cushy desk jobs where we can break all we want and use unlimited sick days because we program.
You phrase this as if it's acceptable that people work in terrible conditions and sacrifice their lives so that the rest of us can buy cheap products with fast shipping, and this is completely normal. "Another Amazon warehouse worker dead? Oh well!"
It would be one thing to stop shopping at Amazon because of how they treat their workers if you also stopped shopping at other companies whose workers are peeing in bottles behind the scenes. Do the things you buy get shipped at some point by truck-based logistics? If so, piss bottles are already involved, it is just that we were all blessedly unaware.
I assume they want to limit the amount of customer support more than advertising their logistics.
The other month my wife ordered something inexpensive from Best Buy that got shipped. I am 90% certain the FedEx delivery person took it, impossible to find the easiest way to resolve the matter with BestBuy. Amazon while historically it was not always intuitive to find the chat feature. I could always get there and the problem was fixed.
I've never had such a poor experience, including being repeatedly lied to by CS, and this was the last straw for me. I honestly don't miss Amazon, I buy less stuff and feel better about it.
In the 90s and 00s Amazon would fix things. The last time Amazon lost a “delivered” package they told me that they could do nothing about it. My ticket got escalated a few times and they offered a discount on ordering a replacement. I just did a chargeback with my credit card. I was frustrated with Amazon because I probably ordered 30 things a year for 10+ years and they trusted their driver over me saying I never got it.
Having worked in retail, they basically knew that nobody in that store really cared (loss prevention officers, staff, managers... nobody seemed to care.)
And there's just a lot of stuff that research can't tell you. Sometimes listed dimensions are incorrect or missing. Sometimes it turns out that you buy a simple electronic device that seems like it will do what you need but it emits a high-pitched beep noise every time you press a button that drives you nuts and you're going to return it because of that. There are so many things that just simply are not captured in a product description, and sometimes are not captured by user reviews.
I've just ordered an inexpensive steering wheel to use with a racing game. And everything I can find online is contradictory as to whether it suffers from a dead zone problem or not. I simply cannot tell if the people complaining about the dead zone have missed where it can be configured or if it's a problem with the hardware itself. So literally the only way I can figure it out is by ordering it and trying it out and then returning it if it has a dead zone problem.
There are plenty of things that you just have to return that cannot be solved with research and have nothing to do with being scammed. Which is why returns are a big part of the economy and a big part of customer service.
I used to take advantage of Amazon's return policy by deliberately buying 3 sizes of the same item (1 below and 1 above my expected size) because clothing manufacturers are not consistent with their sizing. I can then try them all at home to choose best size and return the other 2 that don't fit. I did this for pants, shoes, etc. This really seemed great because I hate going to the store and changing clothes in fitting rooms.
However, I stopped doing this many years ago because I found out that some online retailers like Amazon do not restock the returned items for re-sale and instead, throw it away so it eventually ends up in a landfill. In those cases, the sellers just eat the cost of unsold goods that got thrown out.
It seemed illogical to throw away perfectly good clothes that are still NEW but somebody explained that Amazon does this because they're paranoid about bodily fluids etc tainting the returns. So to play it safe, they just throw away the returns.
The food and groceries I already knew about. However, Amazon throwing out returned clothes was a surprise because I've seen clothing retailers like Macy's just put the returned items right back on the rack for re-sale. When you go to a shore store, they don't throw out every pair of shoes that customers tried on and didn't buy. So I just thought Amazon just did the same thing at their warehouse. I've also returned car wax to an OReilly's Auto store and I watched the clerk just put the bottle right back on the shelf for the next customer to buy.
It was disconcerting to find out I was adding to the landfill just because I returned clothes to Amazon. Nowadays, I don't order clothes from them unless I'm 100% sure I won't be returning it.
This was essentially false, and FUD spread by the anti-Amazon crowd.
You will observe official Amazon Resale listings for many items, which is precisely Amazon restocking the returned items. For goods of any signficant value, it is bizarre to suggest that Amazon wouldn't be reselling them. Like, it's ludicrous to suggest they're tossing a $50 shirt instead of reselling it, as long as the return is in resale condition.
What Amazon sends to landfills is when items (mostly third-party seller items) aren't selling and the seller doesn't want to keep paying for warehousing or to have them shipped elsewhere so Amazon sends them to landfills. Because nobody is buying the items, there's no demand for them. Not everything sells.
Wherever you got the idea that they're paranoid about body fluids, that's somebody who doesn't know what they're talking about. People make up all sorts of things. That's why that have a small army of people inspecting returns.
However, there is an obvious incentive to minimize these no-return refunds and require users to print labels and go through the motion of returning items that won't be restocked.
It discourages fraud: people abusing the no-return refund as a way of getting free stuff!
The no-return refund has to be a kind of perk for the customer who rarely returns anything or whatever.
I would say that it would be astonishing if Amazon pretending to accept returns and then throwing away is a thing that absolutely does not happen, and honestly cannot blame them for it. We are a throw-away-stuff society, and Amazon is not outside of that society.
What Amazon does with returns doesn't have anything to do with what kind of "society" you think we are.
What it does with returns is determined by the profit motive.
And in most cases, the more profitable thing to do is to resell returned merchandise. Yes, return inspections cost money, but usually less money than what is gained by reselling the item.
Returned merchandise has value, and businesses don't make profit by throwing value away when they can make money with it or reduce losses with it instead.
I genuinely don't understand all the people who think it's more cost-effective for Amazon to send a $50 shirt to the dumpster rather than resell it. That's not how anything works.
> It's more cost-effective for Amazon to send a $50 shirt to the dumpster rather than resell it.
It's not a $50 shirt. It's like a $5 shirt to them, which some sucker is willing to pay $50 for. Used, it becomes a $10 shirt.
A dumpster can be found right in the neck of the woods of where the returning customer lives, whereas it may have to travel far and pass through more processing if it goes to another customer elsewhere.
It needs to be inspected, repacked.
There is a risk in every returned item. Sometimes people return a perfectly good item. But sometimes it's because there is something wrong with the item, such that the next buyer is also likely to return it, even if they get it cheaper.
Basically returned items are entirely outside of the profit-optimized delivery path. They incur costs and risks, at a reduced revenue.
I'd never return an item which matches the description and isn't damaged.
If it isn't damaged in any way but does not match the description, that's a problem; if it is sold with the same description, the next customer will also see that it doesn't match. A new listing has to be created for that product. Not gonna happen, or not in the processing time frame of that particular return.
That's where your argument is completely mistaken. Stores don't have those kinds of profit margins, that would be absurd. That's the whole point here.
If Amazon is selling a shirt for $50, then they are probably acquiring it for $25-30.
Believe me, they don't want to throw away that $25-30. That's not how businesses operate.
That the part you and a lot of other people seem to be missing here.
How a business operates is:
1. Going forward, ignoring the prior costs associated with the item, is there an expectation that the item will bring in more revenue than what it costs to further handle and move it? (Taking into account its adjusted price, and the probability that it will be returned again by a new buyer?)
2. Is that profit good enough to justify taking away logistics resources from some new item? In every situation in which a returned item is being moved or handled, it displaces a new item that is not being moved or handled.
The point of the $5 is not to discuss a sunk cost, but to point out that producing a new item isn't expensive. If producing a replacement item is expensive, that means that a new item is less profitable than if it were cheaper to produce. If a new item is less profitable, then the returned item has a lower bar of profitability to pass in order to be viable.
But a returned item is likely not even compared to an identical item anyway, but to some average profitability of moving any item whatsoever which has around the same size and weight.
The key you're missing is Amazon didn't have to spend that ~$25 in the first place.
I'm guessing your assumption of Amazon's out-of-pocket cost is the source of your insistence that Amazon is determined to restock and re-sale instead of throwaway. That mental model of how big retailers operate is incorrect.
The giant retailers like Amazon/Walmart/Target don't pay upfront for merchandise. Instead, they use a complicated "chargeback model". They just deduct customer returns from the ongoing rolling invoices "net 90" etc.
https://www.google.com/search?q=amazon+walmart+target+%22net...
So, Amazon doesn't really "lose money" for customer returns if they don't re-stock & resell. It's the manufacturers and sellers that take the financial hit. (Which would be the much lower ~$5 instead of $25.) The above chargeback model is why Amazon was so nonchalant about throwing away perfectly good items that were returned by customers. Amazon wasn't incentivized to bother trying to re-sell it. Instead of taking a risk with a tainted customer return, just mathematically deduct it from the next vendor's payment. No ~$25 wholesale cost needs to be "recovered" because Amazon never spent it.
>That's not how businesses operate.
It is (or was) how they operated. That isn't FUD. Canada, France, Germany did investigative reports with hidden cameras and GPS trackers to discover that billions in Amazon merchandise was being dump at landfills and/or burned at incinerators. (What Amazon euphemistically calls "energy recovery"). This includes lots of expensive items that were more than ~$4 such as new coffee machines. The public relations backlash at Amazon destroying so much product was so bad that France passed a new law targeted at Amazon to stop doing it: https://www.google.com/search?q=amazon+france+passes+new+law...
That's when Amazon started a more earnest "re-sale or donate" and reduce the destruction of customer returns.
To clarify, I'm already aware Amazon re-sells returns. I often buy "Used Like New" electronics from Amazon Resale which are obviously customer returns that Amazon re-boxed. However, the category of clothes is different where it customer returns are often thrown out.
>What Amazon sends to landfills is when items (mostly third-party seller items) aren't selling and the seller doesn't want to keep paying for warehousing or to have them shipped elsewhere so Amazon sends them to landfills.
No, that's not the full story. What's also happening is that a seller has different options for Amazon's reverse logistics and they have different costs.
E.g. pay $1.50 for Amazon to inspect and resell or pay a lower $0.52 to throw it away. A lot of sellers just pay 1/3rd less and let Amazon throw it out.
That possibility of me inadvertently adding to landfills is enough to stop me from buying 3 sizes and returning 2. Maybe in some circumstances the other 2 returned items won't be thrown out -- but I can't know for sure so I won't do it. I'll continue to buy clothes from Amazon but only do so when I'm 100% sure I'm going to keep it no matter what.
Deep link to a video comment about online returned clothes: https://www.youtube.com/watch?v=66qOop6J8Q8&t=2m56s
Because it's not about $1.50 for inspection vs $0.52 to throw it out.
It's about -$1.50 + $8 profit = $6.50 gain for inspection vs. -$0.52 + $0 profit = $0.52 loss for throwing it out.
You're missing the entire resale price on the return. Companies aren't leaving money on the table. They are looking to maximize profit and minimize losses. In most places, sending resellable stock to the landfill isn't doing that.
I have no more insider knowledge of how Amazon operates than you do, but judging on the amount of items I’ve received that were clearly used (stains, other people’s hairs, dust, dirt…) but sold as new I’m fairly certain they’ll resell everything that gets returns without even looking at the items.
Also Zappos was clearly founded on the idea of ordering 3 pairs of shoes and keeping the one that fits. They say the returns go back for sale unless used and then go to charity/reuse, but happy to see other sources you have. I think a lot of that Zappos dna went into Amazon's policies.
I was surprised since I usually do research and stuff on the options. But it turns out a lot of people just click next until they can start watching some tv.
I order books from a local indie bookstore and just wait a couple weeks for the books to show up from their wholesaler.
But for other stuff, including tools, why wouldn't I just order from a place I already have free 2-day (often overnight) shipping for, when my alternatives are physical big box stores? Like why go to Lowe's to buy a cross-cut jig when I can get it delivered right to my house in 24 hours for the same price? It's not even like my money could possibly go to an indie hardware store. They don't exist. Certainly not within an hour of me, which not only requires my time, but also money in the form of electricity to drive my car, plus the wear and tear on my car.
One even came with a sticker: "Thanks for giving this product a second life!"
The worst of the worst among us use Amazon as a try-before-you-buy or rental house. Their lax return policy encourages them.
If I buy anything important, especially expensive electronics, I buy it from somewhere else. If it's a reputable store with a strict return policy, I'm doubly sure there will be no fuckery.
Most of my recent returns were for receiving used product.
Fuck bezos and Amazon. Since then, I always look for alternatives to Amazon to buy my stuff. I’ll use Amazon to see if I like it, return it, and go buy somewhere else. If I know the product I’ll just straight out buy it somewhere else. It’s often the same price or very close.
Some stuff you can’t really and practically get outside of Amazon. I don’t have a choice then. Because their quality is so low, I’ll just get 3–4 similar items and only keep the one that’s passably usable.
I try to cost Amazon as much money as I can. I hate to give them my money but by doing this it feels like I’m getting some payback for the way they treat their customers, employees, delivery people…
I also had a debacle with Turkish airlines (I will never fly this shitty airline again, and discourage anyone to do so). They tried to get the airline to pay but were stonewalled and eventually paid us what the airline should have (a couple thousand euros).
Then they canceled our policy because we weren’t profitable risks anymore haha.
(I would have honestly given up earlier, sent them all back, and gone with a different brand. Except there had been a good one in the first tranche of 3 that I let go past its return date. I hadn't thought the actual failure rate was going to be > 80%)
[0] On my personal account I did have a big red scary warning for a while about "restocking fees", that I think had been prompted by returning a motherboard after having tested it (yet another poorly described product with no way to find out the IOMMU groups short of buying it). I have no idea if it was merely that I had opened/tested a computer component, or if it had gotten smashed up on the way back, or what. But eventually that nag screen did go away.
It is rather gross to me that they let people return clothes and shoes that have been tried on. My current pair of like $110 trail running shoes that I bought on Amazon had been tried on when I got them, and I was a bit unhappy with that, but I decided to see that as more like a shoe store sorta thing. Clothes, not so much. I decided after trying the clothes returns policy once (never tried it on) years and years ago that if I do not want to get things preworn, I feel I should practice what I preach. It is a weird policy, at any rate.
Amazon is like - we will send you a replacement but you have to print a label, box it back up and drive to a UPS store to return. Why are we working for them for free? You send me soiled bedding and the reply is to make us do work and then get the product we originally bought.
I tried quitting these people years ago, its hard to do.
Now they have a new fan, and they have their money back. The shitbird customer is pleased with their infinite-fan life hack.
Their return goes back normal stock.
---
It's ugly and reprehensible. It happens all the time. It happens with places that are down the street, too.
Like: Auto parts. When you stop in at Autozone to get a new water pump for your Ford, the person there retrieves it, brings it to the counter, opens the box, and looks at it.
The primary thing they're looking at is the condition. They want to make sure it looks new before they hand it over to you.
Because distributors sometimes send out used parts as new. Because customers are scumbags sometimes, and people are lazy sometimes, and shit gets put into the wrong piles sometimes, and -- like any other aspect in life -- it's imperfect.
The switcharoo could have happened anywhere. Maybe even in another store with a different marquee in another state. It might not have even been deliberate.
Different forms of marketing work on different people. This one works on me. I'm going to shop at Amazon and Costco because, in the very few instances where I want to return an item that didn't live up to its promise, I can do so without incurring penalties.
When this happens, I'm already frustrated. I assembled a floor lamp for far longer than an adult should spend assembling it, and it's wobbly as shit. A corporation than nickel-and-dimes me at this point will incur my irrational wrath. Canadian Tire (a big box retailer of mostly low-quality wares here in Canada) has lost my business over a decade ago because of this. I tell myself: most Canadians are meek sheep that will return after being told "well akshually you can't return this because technically blah blah", but I'm not a sucker, I won't shop here on principle.
A company that doesn't create this experience for me will get my business and exploit whatever other blind spots I have with their marketing, dark patterns, opaque pricing, etc, because they didn't piss me off when I was ready to walk away for good.
The last straw was getting a blood pressure monitor (which they don’t even sell) in place of £400 smart glasses. They insisted I returned the monitor, then said I failed to return the glasses. Took months for them to refund me.
9 out of 10 I ask say it's about reliable delivery (not necessarily next day). Most people order things because they need them and have read the reviews, not because they are speculating at something they may need or are ok with getting something else. Clothing being a notable exception, unpredictably sized and variable quality, which nobody is happy about.
That's the Right of withdrawal[0] by EU law, though. Do you mean something else?
I mean, sure, smaller shops might not cover the costs for the return shipping, but I don't really mind.
[0]: https://europa.eu/youreurope/citizens/consumers/shopping/ret...
I had to call to get a refund; admittedly, I think I may have been slightly outside the ordinary return window. The customer service representative was pretty reluctant to accept it, somewhat heavily suggesting that I didn't assemble it right.
I actually just recently cancelled my Amazon Prime, which I've had for probably 10+ years. Not solely based on this one experience, but a general decline in how much perceivable value I actually get out of it.
Some of that is intrinsic to a good chunk of what they're selling (poorly described imports from the Chinese market). I just ordered an assortment of cabling for shuffling PCIe signals around. Apparently there are a few different "standards" for pinouts on SFF-8643 and SFF-8654, but nobody actually describes them in their product listings! So I'll see which ones work with what I already have, and with each other, and the rest can go back. Sellers could have avoided that by doing that work once and describing their items, but they'd rather I do it instead. So when I do it, I don't feel bad about the returns.
But a lot of it is the dark patterns Amazon themselves choose to play. Nonstop pricing games make me push my actual purchasing decisions down the line. If something is on sale at a great price and I'm in the market, I'll just hit buy to lock in that price. I'll then try to do some research before it ships, but in general I've got 30+ days to make the actual purchase decision. This is what the seller must want, right? Or the same pricing games but after a purchase - if the price on something significantly drops, the answer I've gotten from CS is to buy a new one and return the old one. So if I already have other stuff I need to make a return trip for, that's what I do!
Or when I'm in the middle of building/repairing something, especially when I don't have a "trial" of "prime" (aka sunk cost fallacy), I'll order a few different types of items I think I might need. This way when they show up in a week+ (Slow, Spiteful Shipping) and I'm back focusing on the project, there is less chance of "oh I really needed this other thing" and having to wait another round trip.
With other web stores I just don't feel these type of dark pattern dynamics. Whereas Amazon is practically begging people to call their bluffs. So I call them.
Why? If I sell a quality product I have no fear of excess returns.
They then invested heavily in logistics, so now they could replace their support to annoying bots and use their market position to increase their margin.
This depends heavily on where you live. I recall it used to be true, but in the three places I've spent significant time since the pandemic, all three have been less than 50% on time -- and less than 75% even giving an extra day. Because there's apparently no consequences for the last-mile delivery contractors to claim a package is delivered and not actually take it out of the truck until the next week, your local contractor determines your experience.
I've started to use more "mom and pop" stores - Philadelphia Luthery instead of Stew Mac (Stew Mac shipping is a joke, they want you to "subscribe" for $120 a year now, and places like "The Acoustic Shoppe" in Missouri for strings.
I don’t care so much for specific delivery dates (although they are a plus). Most important are free returns. Hence, I prioritize shopping at Costco/Target/Walmart/Home Depot/Lowes/Old Navy/Amazon/etc.
FedEx delivered my Steam Frame - first it said Friday delivery by 1pm. Then on Friday, it kept saying 1pm until about 3pm after which it updated to “by 8pm”. Then, after 8, it said the item never left their facility. The next day it said delivery would be Monday by 1pm. Actual delivery was Monday around 6pm.
Amazon _rarely_ has these issues. Especially for an expensive delivery like the above, I’d want to know when to expect it and possibly actually be at home to receive it.
Luckily local alternative(galaxus/digitec) is so much better, reviews and rating are trustable, each category has 1000s of items, services and communication stellar etc. that for me, that name symbolises just some not-so-cheap cloud I used to work with some years ago.
Got a dud? Quality not as expected? Ordered two by mistake? Size is not fitting? Take it to nearest post office, scan a qr code and hand it over. Done.
The other day I had to pack a product not bought from Amazon, then drive 25 minutes to a specific company's drop off point at some weird opening hours...
And that's after it took me to write manual email to get return label...the entire process took multiple weeks. And then a few more weeks until getting the refund.
At this point, I'm happy to pay 10% extra just to buy from Amazon.
I totally agree, but I find the quality of the items I get off of Amazon to generally be a lot less than other places I chose to shop. Likely due to the fact that I intentionally shop on other sites for specific products but on Amazon I get things that just aren't necessary for me so I spend less time curating the purchases.
But also if you go to support chat (not via the order details, which often rejects attempts at getting support) via the site footer, and escalate to an agent, you can tell them you don't have a post office that's easy to get to for you and don't drive etc. and they will just issue you a refund (if it's a quality problem). Done this many times when the product was damaged.
There is too little detail in the GP to draw a conclusion, so this comment seems unfair.
IDK why I'm catching an accusation and downvotes by telling people about Amazon customer support protocols that are internal policy but not documented publicly: that they will ban you for returns past some threshold of frequency and price, and they offer refunds for items that arrive damaged even if they first push you to spend your time returning them instead.
I've never been banned and I don't abuse it. What I said is also true, that I don't drive etc.
I don't need to have been banned myself to know how they've operated with others. And seeking refunds for goods that were damaged upon arrival is not abuse. There's no need to give in to their first preference to return an item when it is in fact their policy to process refunds for them too, they just hide it behind customer service protocols instead of exposing it in UI. You don't need to settle for the first suggested remediation from a business's customer service to be ethical, or shaming people for escalating. That's just being a chump.
I think that if I had to return frequently, I'd find a different vendor well before Amazon would decide they don't want me as a customer.
On the rare occasion I want a return, I've assumed that the reason they handle it without any issue is because they can see my lifetime purchase value vs. my return rate.
Maybe they don't care about my stats I guess but whichever way I'm currently happy in that regard.
I do worry that the competition is being wiped out, but I don't believe in boycotts for idealistic antitrust reasons.
Safe to say I ended up buying my next TV (actually a monitor this time) from amazon, too. If they struggle with that kind of return then what would anyone else do? I don't have a car, I need someone to come and pick it up.
Taking returned items from customers is only the beginning of the process. The real difficulties show up after that. Which of the returns can be sold as new, which can be sold as-is, and which can be repaired / refurbished. What if a unit is returned once again? Did the customer return counterfeit? How to detect bad-faith actors (which may be the seller)? Who is to blame for damages? What if the item requires special handling (household chemicals, batteries, etc.)? And how to safely dispose / liquidate inventory while being compliant to all the regulations? And, imagine adding taxes, revenues, fees, on top of all that.
A lot of these questions are very labor-intense. It may be possible to automate some bits here and there, but the complexity is inherent to the problems.
It'd be really hard to imagine a random startup can handle returns half as well. Amazon's regulatory compliance team is probably many times larger than a random average startup. Here the economies of scale is really in favor of the big players.
One day a week the bins fill up with returned/liquidated goods from Amazon, Target, etc etc. Everything in the bin is the same price and the price drops every day until they fill up again a week later.
Search "bin store" on youtube or tiktok and you should get a million videos about the craze.
We're not closing. Amazon Returns are terrible for us.
We get absolutely nothing out of it. Our stores pay for everything; the boxes, tape, shipping, etc.
Nobody got a pay raise out of it either.
Except from compulsive shoppers like me that can't walk into a Staples without buying $100 worth of stuff.
They just sell it in bulk and leave it to regular folk to buy pallets or containers and sell the shit on WhatNot.
i believe it also autofilled the address form for me.
If I think there's basically no likelihood of me returning something, I'll sometimes shop elsewhere, but for anything where there's even a chance of me not liking it for whatever reason I will buy on Amazon now.
The sheer logistics and human will that made that possible is crazy to me.
Extrapolate to multiple locations in Miami alone. Then Florida. Then East Coast. Then USA. Then Europe. Global locations.
Who is in charge of all this? How do they keep track of all this? How do they identify a tiny little podunk location is fucking up and how do they find someone they can trust to run it?
It's crazy! Think about it next time you return something to Amazon.
A person returns a $5000 RTX 5090? A manager will be paged, who will carry it over to the high value items cage, in full view of the CCTV.
A person who returns a $5 bike light? And that person has also spent $$$$ over the years with a 0.5% return rate? Straight on the pallet of mixed returns without even opening the package.
Medium-value returns and customers with an eyebrow-raising return rate get a medium amount of inspection.
The returns processor either boxes up many individual items heading for the same destination into a Master Carton or arranges to dispose of the item somehow depending on how the seller wants their returns handled.
But I’m weird like that; I also think ordering everything online is inherently immoral (provided you are an able bodied person living in a city)
recycling isn't convenient, but people do it with an eye to the greater good.
it's not hard to imagine that an Amazon monopoly is not for the greater good.
Most things that I buy on Amazon (and other online shops) are simply not easy to get in the city where I live (and it's not a small city). I very recently wrote about this topic in a HN comment: https://news.ycombinator.com/item?id=50063708
Additionally, keep in mind that getting into the city center means a bicycle ride of nearly 25 minutes (using a tram (or hypothetically a car) wouldn't be much faster) per direction. So, any shopping that I do in the city will automatically have an overhead of at least 50 minutes just for getting there and back again. To this, you have to add the time that you need to find the respective item in the shop (for bigger shops, this can take some time even if it sells what you need).
This is still often worth it if you are very certain that you will get what you want. But if you are not certain about this, you typically wasted at least 90 minutes. I admit that for some kinds of items/shop, this risk is mitigated because some shops (e.g. the next hardware store) let you check online which items are available in the store.
Then, in Germany there are so opening times of shops. Since the city where I live is rather large, most shops are open at least until 8 pm. In smaller cities, shops often close much earlier (say 6 pm). At least if you are living in a smaller city, shopping often thus requires careful coördination with work time.
My little experience with Amazon is that quality assurance has been moved to the customer. It is on you to see that a product is wrong/not what you wanted.
> At this point, I'm happy to pay 10% extra just to buy from Amazon.
As the article states, you are paying more than 10% extra because Amazon. And everybody else too.
I'd say this is probably a US privilege. Ive had some trouble returning items in india
…and are not only “okay” with that, but enjoy it so much as to go online to ridicule others who don’t do the same? Weird.
Any customer could return their half eaten sandwich and get all their money back. I can't go to the cinema and decide I don't like the movie after 10 minutes to get my money back.
I bought a ham sandwich at a convenience store one time.
Got in the car, started to peel back the plastic. The ham was green.
Bright green.
Went back inside, tried to explain and get a refund. Store clerk initially refused.
After a brief explanation of economics, he agreed, refunded my money, and then put the sandwich back in the cooler to resell. {facepalm}
Welcome to Earth.
The bottom of package had like 5 of those little price tag gun expiration date stickers on it, stacked on top of each other.
Inspector Clouseau could have solved the case.
But if you've never drunk Fanta Blueberry before and you try that new flavour, you don't get to ask for a refund because you decide you don't like it and prefer the original orange flavoured Fanta.
you, uh, typically can? not every theatre will comply but many will. I don't think you're understanding the concept here.
Certain items like quickly spoiling food or tickets for specific events are excluded. Items damaged by buyer are also excluded, obviously.
Law was introduced in Poland in 2014. Not sure is it EU-wide invention or local one.
Certain scam-prone cases have an extended deadline of 30 days.
Returns are often getting free shipping, but that is at discretion of seller.
https://abc7news.com/post/huge-pile-amazon-packages-fills-ba...
Foreign seller on Amazon ships from China to the US. Returns? Random person's US address. Customer is happy. Seller is happy. Random person where all the unused car seats are dumped -- very unhappy.
Everyone large enough will have a few disgruntled people making up bad things that might or might not be true. In the case of amazon, the few claims I followed up on turned out to be exaggerated or false.
The issues with the monopoly are true, but in this instance I am happy to pay a bit more and not to be vulnerable to fake sites, dodgy sellers who do not replace an obviously bad product and the like
That is 180-degrees off of my experience.
Chinese sellers go so far as to actually claim they are US or UK sellers, right up until you have to return something. I bought a size 6-1/2 blue hat; they shipped a size 7 black hat; the return mail to China ("We're a USA company!") would have cost me 75% of the initial purchase.
I protested to Discover; they eventually decided I ordered what I got (WHAT???), and sided with the seller.
You’ll get something to show up on schedule but it’s frequently needs to be returned because of a problem on their end. No I don’t accept paying full price for a used product in subpar repair. No I don’t want a convincing fake.
The hassle of even 1 return in 20 isn’t worth faster delivery. Worse even if I just throw away their junk I still need to make a new order.
Maybe if you live close to a distribution center. The rare occasions I order from them anymore packages are routinely delayed by a week or more
In Tokyo I would get my stuff from Amazon in a day or two, and accuracy of time of arrival was in hours.
In Stockholm, even amazon regularly delivers a week or two later than what it says. To the point I don't see the point buying from Amazon if I can find a reliable local alternative, because they'll both be late.
Given that Amazon has 40% of the e-commerce market (I'm surprised it's not more actually), this is exactly what antitrust laws were designed to stop. Customers and vendors/manufacturers should be free to use the distribution channels that meet their needs of service and speed and price the best, but Amazon, through its big market share, is preventing that.
Don’t think any other online stores offer that in Norway, really annoying
I used to think there would be more opportunities for a patient consumer to get a discount, but perhaps what happens it that even a low-priority package takes up certain kinds of capacity once it leaves the vendor, and the delivery-system's incentive to maximize throughput leads to a kind of floor.
It makes sense because shipping is a volume game and they have the most volume. Their electric van is coming down my street twice a day whether I order or not. I wish I could ship my own packages with their shipping.
My biggest problem with Amazon these days is that you can't really know if what you're ordering is any good. Amazon should start their own product testing lab and do in house reviews. Or find some other way to get trusted reviews on their product pages.
In Poland we have Allegro and 99,9% of sellers basically ships on the same day (for orders before 15:00) and it arrives next day.
This basically applies to most of the online stores in Poland…
There should be some kind of federal law against needing to do this.
Buying direct from vendor should always be the cheapest, and at least 5% cheaper than Amazon (since everything on Amazon is automatically 5% off)
Other retailers are also off, oftentimes more, but they usually don't market based on delivery time as much as Amazon seems to and I generally order from them when they are less costly.
2% for me in the last 6 months (1/51 orders). I live in San Francisco not some remote location. I’ve had 3 orders where the estimate up until purchase was “arriving today” get delayed by 2+ days. And Amazon support is one of the worst at actually doing the thing they said they’d do.
So I’ve got a refund on my Prime membership for this year and won’t be renewing next because I’m in exactly the situation you say you won’t want to deal with.
These days my only reason to get mad at them is that they will regularly deliver an item earlier than their communicated shipping date, which is almost as annoying as delivering later.
I don't really mind if it arrives tomorrow or in two weeks, but please don't have it arrive at any other date. Also don't mind changing that date down the line, as long as I am kept in the loop and can plan accordingly.
The carrier has been letting them down every single step of the way (and to add insult to injury, I have to use that damn "Shop" app to track the delivery.) From a pick up on the 1st of October, they've supposedly had the package go back and forth between Los Angeles and here a couple of times.
Not sure what the price difference is for them to have used this carrier, but it can't be worth it compared to the fuss both of us are having trying to get the carrier to actually deliver the shipped product. The vendor is going to send a second one if the delivery doesn't happen to day like the carrier pinky promises it will (they've promised for 3 days straight it was going to be delivered that day, so I'm not holding my breath)
The tricky part now is identifying the individual CN vendors which are not yet well known in the English marketplace, that are also known to make good quality things (and generally they're not cheap), I'll use Sofirn flashlights and headlamps as an example. Mostly not sold via Amazon.
The name brand and third party batteries from actual companies both performed great.
The garbage knockoffs were not a "small difference in better quality control", they had completely different battery cells, lower capacity, missing safety features, were easy to overheat, etc.
Also look at the reports coming in from governments around the world on clothes sold by some of these companies. All manner of illegal toxins. You report them, the seller changes some consonants around and relists under the new name.
I'd encourage everyone to do their own homework on this if they really think the differences aren't significant. And the problem is unless you test to failure or send things to labs you don't know if you rolled the dice and got lucky or not, until your house burns down or your toddler gets a weird autoimmune thing that you have no family history of.
Project Farm?
Temu’s UI is unusable. You are constantly presented with roulette wheels for coupons you can’t dismiss. Its dark patterns have dark patterns. AliExpress is only mildly better in that you can dismiss stuff.
Both T and A still have listings for things that will likely result in you getting something entirely different. This usually applies to more expensive and physically larger items. You might order a greenhouse and get a photo of one or a schematic of one. And I don’t mean that the description will make it clear.
Both have a pattern where they might list let’s say an MP3 player which costs $30 but the price on the listing will be $3 because one of the product variants is just the case.
Amazon has comparatively reliable shipping and it’s included with the price on a majority of products if you have a Prime membership. While Temu and AliExpress do have US-based shipping they still don’t guarantee when the thing will arrive and if you are looking at these products the price difference basically disappears.
I am not defending Amazon by any means, but purely on usability it wins hands down.
The dark pattern on listing prices is real though. As it is the lower level of quality control - the same sellers will put the same product on both Amazon and Chinese stores, but the latter will get production batches that are lower quality (coil whine, etc).
eBay do that too. Really annoying. Some day I'll make a browser extension to highlight it.
IE, you're seeing and buying things they're selling directly, so they need to manage quality control, vs what is being sold on amazon, potentially a 3rd party seller who's cutting corners to make a nicer margin?
None of that is a knock against Chinese goods. I bought a set of Chinese carbon bicycle wheels last year and they're great. But, I went straight to the source and didn't take chances with AliExpress or Amazon.
They sound like random letters stringed together rather than any attempt to build an actual brand.
The factories usually ship directly to Amazon warehouses and it is also fulfilled by Amazon (FBA).
This particularly brand (BTLOS) will come up on searches similar to "good Chinese carbon wheel brands" with reviews on FB, Reddit, etc.
And the cycling industry has had Chinese brands making inroads for a decade or more. So, Winspace, BTLOS, and a few others have come to be known entities (some do sell through AliExpress, some direct from their own site). And there's a niche group of product testers on YT or similar that review these things.
I assume there are analogous items in other hobbies, but I can't speak to any specific examples/brands.
But what the Japanese makers did was they analyzed the failures and rolled the findings back into the manufacturing line so that they continuously improved the product. After quite some time at this, they took the "quality built" mantle for themselves.
My father, mid to late 70's, worked as an auto-mechanic for a local Datsun dealer (Datsun is the company we know today as Nissan). Datsun corporate wanted every failed part on every car repaired returned to them for analysis as to why it failed. The other Japanese brands all did the same.
Really out of my realm of expertise here, but I think there's something interesting going on here with how some economies evolved out of the "toil and suffer" phase while others don't?
Mr. Jones related an incident from "some time back" when IBM Canada
Ltd. of Markham, Ont., ordered some parts from a new supplier in Japan.
The company noted in its order that acceptable quality allowed for 1.5
percent defects (a fairly high standard in North America at the time).
The Japanese sent the order, with a few parts packaged separately in
plastic. The accompanying letter said: "We don't know why you want 1.5
percent defective parts, but for your convenience, we've packed them
separately."
-- Excerpted from an article in The (Toronto) Globe and MailThe "problem" with China is they have a massive economy built on building to a price, no matter how low the price may be. They're perfectly capable of creating high-end electronics like iPhones and disposable crap that sells for pennies on Amazon or Ali.
There doesn't seem to be the same cohesive brand-building/reputation-buidling effort that we saw with Japanese and Korean companies in the 80s-00s+. Granted, Amazon/Ali didn't exist, and the market for "$1 junk" wasn't the same. No easy answers (if it's even a thing that needs solved).
But when those items arrive on Amazon the $1 crap gets sold for $9, and the $10 is completely absent because people think it is a ripoff compared to the "$9" one.
Labelling requirements have a long history of backfiring.
I actually have a recent example : I do woodworking and for the last step of finishing some of the thing I build, I use a mixture of beeswax and linseed oil. Beeswax has been harder and harder to find locally. Not so long ago, every hardware shop had some. Now it has been displaced by synthetic product. So unless you know a local beekeeper, you are sol. So, resigned, I went to Amazon. It had a trove of listing for "100% natural beeswax". Turns out, ALL of them are paraffin dyed to look like beeswax. You can report it to Amazon, they don't care. They will reimburse you, but never remove the listing.
* https://imgur.com/gallery/beeswax-test-with-uv-lamp-c3uBW3G
The beeswax I get from a local apiarist looks nothing like that under a blacklight, and in fact is quite (pale) orange. Carnuba wax mixtures fluoresce yellow. My box of paraffin fluoresces blue brightly enough to be visible in full sunlight, much brighter than the image. Rosin fluoresces bright, radioactive orange in case you're wondering.
I've had an "ok" experience so far. Not amazing, but not horrendous either. I kinda suspect it's just the specific staff member that has been assigned to me, and maybe a different member of personnel might provide a slightly better experience, but as I say, it's not been horrendous or truly awful. Just a little lacking. I generally find the Chinese to be far more eager to please and provide a good service but I think these guys are a little inundated so it's hard to keep up.
“Poorly made in china” was an edifying book to read.
Same as parent, I'm amazed by the quality I get, but I'm also not looking for brands or vendors that try to piggy back on some halo effect.
That means choosing carefully what to buy from where, pouring over the specs and reviews for every purchase, but as I'm getting products that just don't exist elsewhere, that's a mental burden I'm fine with.
Deviant Ollam did a video about it.
how do they have your email? this makes me worried
For all sorts of products like various electronic devices and kitchen gadgets, they are just iterating way faster on product feedback.
I think of some product I'd like to have, and discover somebody in China invented it 9 months ago and I can buy it through Amazon for $19. I buy it and use it for six months, then realize I really wish it had some other feature. I check Amazon, and now it's in its third generation with the feature I want plus two others.
I don't get why people are complaining. It's genuinely amazing, and a kind of entrepreneurial spirit I can only respect. Why people get hung up on the random-letter brand names is beyond me, who cares?
Apple manufactures a lot in China, you can get amazing stuff made in China and many do. The problem is trust (perhaps more specifically, provenance). Is this thing really what it says it is? It is just a strange phenomenon that China has an incredible un-matched industry in making cheap decent-looking imitations (in addition to the actual high-quality products that trusted brands sell).
vs. waiting two to four weeks to ship from China.
However at least in Canada, AliExpress has fulfillment centres locally, so AliExpress can often get their items in customers' hands within a week.
So where's the advantage? Most times I can wait a week.
Where I live (in a large US city) many things are same day delivery, an enormous amount are next day delivery and, weirdly, except for four-serving Strawberry Jell-O (which ships from Texas), almost everything is two-day delivery.
Not sure where you live, but my experience is completely different from yours.
In UK, the average for my AliExpress orders is now 1 week.
If you manage to navigate your way through a bunch of FAQ pages to find the chat button, you'll be met with a basic AI chatbot that just tries to repeat those same FAQ entries back to you. If you manage to also navigate that and convince it that you need to talk to a human (you'll need to confirm it like 3 times), you might get lucky and finally be able to chat with a person who can barely speak English and will actively lie to you in an attempt to end the chat faster.
Here's a recent experience of mine: I managed to get a deal on a 4TB Samsung SSD, something like $330 before shipping on Amazon.com. I'm in Europe, so shipping would be pretty expensive, but even so it was still an amazing deal considering how expensive SSDs are now. So I ordered it, and two months later it was still not shipped with absolutely no word whatsoever from Amazon. So I got in contact with their support, they could never once tell me what was actually happening, they'd just repeat something like "I have filed a ticket with the fulfillment center and you will receive a shipping update within 48 hours" every time. It was always a lie - I would wait, not hear anything back, and contact them again. Did this 5 times, every time I'd get a similar response, once I was thrown around between 4 different support agents and none of them said anything of value. Eventually gave up and just canceled the order.
Once I used Inmail to get a DHL SVP to get his executive assistant to follow up why my package hadn't arrived... The assistant Cc'd me on messages a Friday afternoon and made it clear said SVP wanted updates. Monday morning the package that I had been told was on a ship being returned to the seller in the US arrived from a depot 5 minutes away from my office in London.
I'm guessing most people at that level are so insulated from their customers experiences that getting a request like that is totally novel for most of them - it's worked for me several times.
This dilutes the brand, and it is only a matter of time before the reputation of the cheap items will be seen as the standard for Tefal, which leads to the sales of their expensive items dropping, which leads to them trying to bring that back by lowering their price via lowering their quality. Congratulations: Tefal is now a brand where you can choose between cheap garbage and overpriced garbage!
Next steps: they shut down the European factories, struggle to compete on the budget market, and finally kill the business and sell the brand to a Chinese company interested in milking some cash out of what remains of its reputation.
Prices are much better than the consumer-focused brands and normally everything is higher quality as well.
Amazon sent me fake RAM a couple times years ago. It was a space blanket in a fake crucial RAM box. I’m 99% sure Amazon took the return and shipped the retuned space blanket on the next order.
Oh and prime video has ads now.
If the item is counterfeit, not only is sometimes the packaging/actual product identifiable by anyone that is actually a tech person, but lets assume that it's identical or whatever.
Unboxing?
When you open the AirPods box for the first time does the iPhone do that animation and say "Set up AirPods..." etc?
When you use it, does it sound at least kinda like the quality you expect from a 200 USD Apple headphone? Does Dolby Atmos work, the stems on both sides, the wireless charge on the box, the Find My features, live translation, transparency, noise cancellation? All of those features are present and working?
Going to settings -> AppleCare and Warranty should show the time of manufacture, of purchase, and the end time for the warranty (or if AppleCare, for AppleCare).
I guess I see a counterfeit passing my step 1: hardware, or maybe step 2: software (really shouldn't tbh? Apple should cover for this).
But the data on AppleCare and Warranty come from Apple's server. Even if they spoofed the serial number that would mean guessing a correct serial number for that same product type and spoofing the date of sale etc on AppleCare&Warranty.
I honestly don't see how this can happen. If the counterfeit is honestly so identical at that point it's just the same product, but even so.
I buy clothes, other tech stuff there. Is it really necessary to instill on me and hundreds of other OCDs the constant existential fear that everything we buy is actually an exactly identical and unverifiable impostor of the real item, but not actually real?
Edit: Just to clarify, I've indeed used warranty/AC+ on most of these items and all were real. For now.
2. If you’ve never seen/held the genuine item or don’t have them side to side, it can be very difficult to tell which is the genuine one
The packaging is basically identical, unless you carefully scrutinize font DPI or alignment.
Have a look at YouTube videos; for a good AirPods counterfeit it's genuinely hard to tell things apart.
Do the Airpods Max sound like you'd expect from a 550 USD Apple headphone?
There are many amusing videos of someone in China setting up counterfeit AirPods on a train, and every single unlocked iPhone on the train car did that animation. The counterfeiters took pride that their product had a “stronger connection” than the real thing.
https://www.amazon.com/Apple-Wireless-Bluetooth-Headphones-C...
[0] https://sellercentral.amazon.com/seller-forums/discussions/t...
Agents should make it easier to present the option to go cheap direct, or see the price with better delivery times and return policy (e.g. Amazon).
On Amazon it's easy to request a return and get a return label all on the same day that you discover you have a subpar product. The long and short of it is that consumers do not want to be ripped off, and centralized sellers like Amazon and AliExpress make it easy to not be ripped off. If this raises prices across the board, so be it. It's worth it for the time saved and the accountability that comes along with it.
That however can be solved with laws, like we did in Europe.
Disclaimer: I mostly shop from German, Danish, and to a lesser extend other EU sellers.
They currently have a $1bn settlement for failing to properly process refunds for returned products over a nine year period.
https://finance.yahoo.com/personal-finance/banking/article/d...
Look at your costs, including card transactions fees, and spread that across your pricing. It's no different than pricing in all other business expenses - do you complain you're paying a "toilet tissue tax" because you don't use the toilet when you stop in? Paper products in the bathroom are a cost, and those costs are put into the price everyone pays for a donut.
Now, I'll agree having a minimum plus percentage of every transaction is predatory.
Ultimately, my point is (not even addressing the legality of Visa's compulsory pricing attempts) the cost of upfront analysis to set pricing appropriately is easily dwarfed by the cost of labor and throughput when adjusting the price by employees at the point of sale. Maybe the merchants adjusting at sale are getting a benefit in the form of customer awareness, but I have doubts.
Let's take an example: If a Brother printer is full price from Staples, Best Buy and the Brother website, but $50 off on Amazon, why would I not order on Amazon and save myself $50? As it is, Best Buy and Staples are also operating marketplaces when buying online.
> Almost everyone today offer free or inexpensive quick shipping and easy returns. They also have better customer service.
I beg to differ. I bought a GPU from a local store that turned out not to be compatible with my workstation. Returning it was a huge hassle, I paid a 15% restocking fee. The next time I ordered a GPU, I went through Amazon. When it too didn't work, they took it back, no questions asked, full funds returned.
Answer: you probably would, but Amazon engages in illegal, coercive price fixing to drive up the prices on those other sites by $50.
Because of principles?
It seems that in the past 20 years the concept of boycotting a company in response to their behaviour has been lost.
The last widespread boycott I remember was from the late 2000s against Sony, I can't even remember why ( rootkits on CDs? ) but I'm still boycotting them now as it's an automatic reaction.
Every company is going to have competitors that would love your business over these major companies. Pick your battles and do your best. It's only hard because the status quo is designed to be stupidly easy.
(2) Unbending idealism is self-destructive. We wouldn't even be able to touch money, nevermind credit cards, if we were fully principled.
(1) Same day or next day shipping (2) No hassle returns for a full refund (3) No cost for return shipping. In some cases, the shipper will come to my door (!) to pick up the return package at no cost.
What was it like before Amazon? An internet filled with every possible storefront someone threw together with a CGI script, sketchy payment processes and dark patterns that hide information or trick you into extras. Getting something actually delivered was a crapshoot at best unless one went with a known vendor (ex. Best Buy).
What's the next credible alternative for merchants without Amazon? There's Shopify. I hold my breath every time I order from a website using Shop Pay. There's no clarity on when it will ship, sometimes details are excellent, other times the merchant forgets to add a tracking number. Return policies are merchant specific (read: very inconsistent), and Shopify takes zero liability if a package goes missing. They leave it up to me to sort it out with the merchant, as a result, ordering anything above $100 feels risky.
With Amazon, there is a whole tier of customers who order stuff, use it for their one-time need, and then return it. All for ultimately no cost to them, but all the rest of us pay for it.
Wikipedia describes them as variety stores and has a list here: https://en.wikipedia.org/wiki/Variety_store#North_America
This kind of abusive practice needs to be banned in whichever countries it's still legal.
You can't really aspire to improve the situation if such things continue to be legal.
But these sorts of contractual limits on a vendors pricing elsewhere should be illegal.
Walmart does this as well: https://www.reuters.com/legal/government/pepsico-walmart-hit...
“Don’t like the monopoly? You’re free to go elsewhere. No wait, there is no elsewhere. Oh well, I guess you must like it here then since you keep coming back. “
I do not get the complaint. People shop at Amazon because they see the value Amazon provides: easy returns, free and fast shipping, etc.
This policy feels like incentive enough for Chinese manufacturers to not build behind a single brand, so the policy will not apply. Materially the same product, different SKU under a different brand name.
Feels trivially easy to get around this policy.
I am suggesting that for a manufacturer larger than the very smallest, compliance is simple. They just create another SKU (or brand) and sell it for less off Amazon. Voila, the customer cannot purchase the same product for less money off of Amazon.
If Costco requires a separate SKU, the seller still has complete pricing freedom everywhere else.
Kitchen scale, $20 bucks, looks and operates exactly as described; three years later, it still works fine.
Bed sheets, $16, two days later delivered, better than I thought - at least for the price that is. Best price/quality ratio I could get.
If I don't like something, returning is super convenient; I drop it off at Kohl's over the weekend. Time and again I am stupefied of how is it possible that in small town USA, I can get something shipped by next day while paying a one time yearly fee.
I think Amazon is the best online shopping experience on the planet.
At the employee side, the minimum pay at Amazon is $20 per hour. Walmart is $14, AliExpress ... we can be only guessing at that
Sadly it’s still a better experience for her than shopping in-person because at least 5% of the items do fit versus nothing in-store. You used to be able to alter that stuff but the cheapness of the fabric and the intricacy of the “on-trend” design makes that impossible these days.
The problem is thats it is a 2 dollar product that could be sold and fulfilled by some other seller for 10 but you cant do that because Amazon's pricing scheme.
Shop around and you are likely see the same product with a different "name" on it for 1/2 the price.
That "shopping around" for with price being the sole factor is the problem. That's what drives quality down. Not the Amazon markup.
Does the best online shopping experience on the planet normally include routinely shortchanging customers on their refunds for close to $1bn?
https://finance.yahoo.com/personal-finance/banking/article/d...
I returned two products, got two different return codes, was supposed to send each back separately.
During the return (it was a Kohl's return), I forgot about the two different codes and gave both items to the clerk, who then packaged both items with only one code.
I got credited for the first item a few hours later. At that point, I realized my mistake of packaging both in the same return, but thought it was a lost case and chalked it up as a loss.
Imagine my surprise when, a few weeks (!) later , I got credited for the second return as well. How did they figure that one out? I don't know.
The most amazing customer service, where I did not even have to mention it and the error was still rectified.
Be careful there. I use Allegro in Poland, where next-day is the rule, their website doesn't scream it was made in the late '00s (in the worst meaning of this comparison), and, as a bonus, they don't compete with their own merchants and even happen to pay their taxes here fairly. I'm sure there's plenty more of such websites across the 'planet'.
The same way Uber Eats pay is 22$ an hour, and yet most people working either of these gigs need food stamps to live?
When I was hired as a part-timer (no interview!) at a warehouse there were about a dozen of us. In a month maybe four were left. It wasn't terribly physically difficult, though I was fairly sore. But there was nothing good about the work.
It was just repetitive, isolated tasks where you have to consciously decide not to meet the unrealistic standard, or just blindly follow the orders on the device, or guess how fast to work to avoid a strain injury while not being obviously slow.
To give some examples, we'd take bags (totes) from specific locations as indicated on our device, pack them on a large push-cart, and shuttle them halfway across the warehouse. Or we'd pick packages for a specific location off a conveyer belt (which usually moved too fast). Or we'd spend 5+ hours, alone, unfolding bags and putting them back onto the shelves.
There's probably some analogy to be made with software development here, based on what I've heard, but I'm only a CS student.
And Walmart gets away with $14 because Walmart is intellectually stimulating?
Sure both sucked, but an Amazon warehouse is much more dull. It is truly mind numbing work, the only enjoyable aspect was seeing how many sex toys people bought when they were stuck at home. It's noisy, hot, and you do the same task for your entire shift. You could not wear headphones or listen to music. You are micromanaged to a degree I have never seen before like timing your bathroom breaks. They even had thermal cameras at the entrance to see if you were hiding any stolen product under your clothes, and insisted they were for detecting employees coming to work with a fever.
Walmart was a relaxing experience by comparison.
On top of that, that's without a $150/yr subscription.
Costco and Chewy are also pretty good.
The EU are currently running an investigation into how this affects market dynamics, which will be interesting to see
More to the point - is it not government oversight that appears incapable of leveling the playing field for others?
That said - the only "others" we seem capable of getting is other governments' Amazons. So. Devil you know?
only if you think free market == unrestrained market
as monopoly is antithesis to capitalism itself, whose main principle is competition.
.. the "means of production" (factories, employees, computers, tools, etc.) ..
.. are "privately owned" (as opposed to state owned) ..
.. for "profit" (so you do not have to live paycheck to paycheck).
This is a good idea, because otherwise the state would have a monopoly on everything by definition. Monopolies can form under capitalism, but that's where the state should take action. Remember when Standard Oil became a monopoly and was broken apart by the state under capitalism back in 1911? A failure of the state isn't a failure of capitalism, which is also why I can't understand people wanting communism, which would give the state a monopoly on everything, when what we are witnessing is already a failure of the state.
god gave us all plants to use.
they will fear monger rather than publish medical reasoning.
There can be no alternative when Amazon is able to buy them out, or dominate the market through network effects.
Even if it does cost me a bit extra, continuing to have local businesses is worth it to me
Like yeah, Walmart isn't really much better than Amazon in the grand scheme of things, but I would rather people be able to get stable employment at a Walmart store than have to fight it out as gig workers delivering for Amazon.
Maybe I'm overthinking it though
It's not like being a delivery gig worker is great income either
Amazon used to be better, and they still have the logistics network to be better, but they've dropped the ball. If this downward trend hasn't hit you yet, it's only a matter of time.
I tried many times to order something directly, and most of the time it’s the same price and longer shipping. So, for me in terms of convenience Amazon wins.
In any case, there’s a big difference between “there’s no reasonable alternative” and “there are plenty of reasonable alternatives but I like Amazon more.”
At least 3-4 times a week, ranging from groceries to various household items, like water filters and what not.
I mean, different people have different behavioral patterns and preferences, if Amazon is not for you, it’s fine. It definitely works for me and saves me a lot of time.
I didn’t order those from Amazon because their search sucks, I’d have to pay for shipping or find something else to bundle into the purchase, and I don’t trust them with anything that goes on or in my body. At least with Home Depot, if I end up in the hospital because their water filters poisoned me, I can point to their name on the label and sue them.
I know people are going to chime in and say "the fact that all of your personal criteria align maximally with the strengths of one particular vendor doesn't represent an uncompetitive market, but to the contrary, represents an extremely competitive market in which all of the participants are distinguishing themselves by maximizing the value they offer to different market segments with diverse preferences."
But as a presumptuous narcissist, my expectation is that everyone in the market should be optimizing their business practices to satisfy my preferences in particular, rather than limiting my options by trying to appeal to anyone other than me.
BUT, if I care more about getting something real fast than the quality, or if I don't want to pay 5 EUR for shipping (especially cheap stuff), I'm not aware of any competition Amazon has here. I use it quite a bit still, for these two use cases.
and when they get sufficiently large it is not even free anymore...
Also, it is common to see in the US competitors with lower prices than Amazon (e.g. I frequently see brand name products on Microcenter cheaper than Amazon), not to mention that it doesn't apply to sites like eBay. So you've got to wonder if it actually has a strong effect on pricing across the internet.
Do we know that? Also: It's not about Amazon being cheaper but their competitors being allowed to be cheaper.
Online stores should be forced to allow manufacturers to use their sites as free advertising platforms to expose consumers to their products, while incentivizing them to actually complete the transaction someplace else?
Should brick-and-mortar stores not be allowed to offer price matching either?
This is clearly manipulative and is regulated outside the US.
The issue is that when you pay only that basic referral fee, you won't make a lot of sales. You have to pay more to actually make those sales, which amounts to ~46%. Advertising, fulfillment, and other fees. You have to pay for all of this while being required to keep your price "fair," so you have to raise prices on other platforms to stay afloat.
You could just ignore selling on Amazon altogether, but in the US that's rather unrealistic at this point, and they know that.
If Amazon is charging that while also offering advertising/product discovery services that traditional distributors wouldn't offer, it sounds like a bargain based on what you're describing.
Please feel free to implement whatever unfavorable policies you like in your own nations. You are welcome to further drive down your GDP per capita if you’d like. That’s not what the US is though.
If you think this exists for your benefit, please feel free to bask in the illusion of your wild runaway success.
Then, in the EU, you have to factor in fluctuating currency exchange rates and sales tax/VAT set individually by each country. This is another issue altogether.
That's actually not anything phenomenal -- and worse than I thought before I looked it up just now. I can't understand AMZN's stock valuation. They should really spin off AWS to be its own thing.
Their international margins are even worse in isolation, 4.1%. That's not even worth getting out of bed for, just buy some bonds and skip all the drama.
It's not simply that products are priced poorly, but it is also that they seem to be priced just at the threshold where the purchase remains sufficiently convenient not to shop locally or elsewhere online.
Because of their predatory practices it seems online prices are roughly identical for Western branded products at all online retailers. For Chinese brands, it's long been cheaper to use AliExpress but shipping isn't as fast and returns aren't as convenient.
But that's perception. I blocked Amazon and continued shopping as usual. The volume of my purchases is now through local retailers, and I'm buying roughly the same amount of stuff but I'm spending a great deal less.
I really should just cancel my prime now.
Edit: just cancelled it!
Unlike the US I believe in practice it's all but guaranteed next day too
Amazon Germany/France/Spain won't ship a huge variety of items to Ireland and obviously won't have the same composition of goods as English speaking countries.
It's just about worth it for Prime Video and Deliveroo Silver, but the Irish Prime membership doesn't even support household or family sharing...
Sadly it's only limited items, but you can also filter for just items that they have in their EU warehouse.
I recently bought some stuff (Ps2 controller etc) and it was still cheaper including shipping and duty then to order it in EU. Package was checked by customs.
In addition, whenever I pass a SKU and exact model number to purchasing, they inevitably buy the wrong item, because the search page is actually just advertisements and not search results.
The compulsory combined bins where an official seller shares a shipping pool with less reputable ones which put in counterfeit items so that unsuspecting customers pay full price for an item just to get a knock-off is another stupid little trick they do and then take NO responsibility for it.
Amazon is an ugly platform now and I avoid it at low cost.
It was my mistake for recommending Amazon to people before. It was my mistake for recommending Google Chrome to people in the same way. And Apple products. I do not make this mistake anymore.
Why would Amazon want to bear the cost of people using their store as a free product billboard, or using their warehouses as cheap transient storage space, while trying to push customers to actually make their purchases elsewhere?
I'm not sure how this can be considered 'regulation' of the market, however -- to the contrary, it signifies that Amazon itself is sensitive to price pressure coming from competing distribution channels.
That’s clearly in violation of antitrust laws.
Every bit of what you're describing is the way retail distribution works across the industry in general. Amazon isn't doing anything out of the ordinary in any way.
You don’t buy things from Amazon because they’re the best store with the best prices, you buy them because they’re the only store that has their own massive scale delivery service that delivers more packages than FedEx or UPS (not combined, but Amazon still delivers more packages than either).
It’s not possible for another store to compete with that. There is no competition. Starting a competitor to Amazon would be more difficult and capital intensive than starting a new car or rocket company.
There is no other store that can get me the most obscure and random stuff in less than 24 hours. Walmart can’t do it, Costco can’t do it, Target can’t do it, Dollar General can’t do it.
Thats an edge case isn’t it?
Your example actually is in support of capitalism, because I can guarantee you that under some centralized government system this would not happen!
Amazon itself is not going to be shy about changing the rules in its favor.
I have no idea what this means.
Competing in which market? Amazon is a conglomerate operating in e-commerce, retail, cloud computing, online advertising, digital streaming, entertainment, and artificial intelligence.
I don't see it. In each of the industries they operate in, they face fierce competition. Many of those competitors also compete with Amazon across multiple of those industries plus others that Amazon does not compete in.
Competition is by definition tough. But I push back against the original thesis that Amazon has such leverage that it is impossible to compete with them (in all the cases, you're not just competing against them!)
We aren’t comparing capitalism to that.
We are comparing a deeply broken antitrust regulatory environment that is ending capitalism, or ant least the free market competitive style of capitalism you are romanticizing, and replacing it with leveragism or legal cartels or whatever you want to call it.
Amazon is a failure of underregulated capitalism because it’s not possible for anyone to compete with them.
Amazon should have been required to split off AWS from Amazon years ago, and I’d say there’s a very good argument to be made that their fulfillment business constitutes a national monopoly. FedEx and UPS don’t actually provide the services that FBA does, which makes Amazon a monopoly.
What do you meany nobody can compete with Amazon? It happens all the time across the various markets they're in: e-commerce, retail, cloud computing, online advertising, digital streaming, entertainment, and artificial intelligence.
How much investment money and customer volume do I need to make that business viable?
As with all successful businesses, you start small.
You figure out what's your edge. You are resourceful.
You don't compete with ANY competitor by trying to do 100% what they do out of the gate.
Pro-tip: selling (rather than producing) toilet paper is probably never a big business anyhow.
> You don't compete with ANY competitor by trying to do 100% what they do out of the gate.
This idea bleeds into the definition of a monopoly. I can’t just make a mobile operating system like Apple and Google because I won’t have a competitive advantage. I can’t make my own Amazon competitor because their edge is that they deliver more packages than UPS or FedEx. I can’t compete with Google search because the web browser that comes with Android defaults Google on the home page.
Sure, nobody is trying to do 100% of what their competitors do, but I wouldn’t be able to do 5% of what Amazon does even if you handed me billions in seed capital.
Meanwhile, lots of people are starting and building successful businesses.
And hopefully you can agree that, conceptually, monopoly businesses do exist and have existed in the past.
This is actually a great example of the consumer winning out due to Amazon's business. Pre-Amazon, 24 hour shipping was literally not a thing, even 2 day shipping, especially for free, was a major innovation of the site.
So for fulfillment for general goods, I do think this is something that you will never be able to compete with Amazon on as a small player profitably. However, there is plenty of competition in specific verticals, such as Instacart or Doordash for groceries specifically. And if you want to be a toilet paper producer/seller, that is possible too (just not the fulfillment part but again I'm not sure why we expect "toilet paper fulfillment" to be a valid category that needs to be a thing), for example I bought my phone case from Dbrand due to the strength of their product and marketing. As a small player you need to compete on specific verticals but that has always been the case. Amazon was originally a book seller.
Amazon has been dropping the ball pretty regularly on shipping recently.
Well, if you order within the next nine-ish hours and are willing to pay 29 USD for both next-day delivery and "Rush Processing", Newegg absolutely will deliver this item [0] to my door tomorrow. Maybe that's not the TPM module the user had in mind, but -if that's the case- the task being underspecified is not my problem. ;)
[0] <https://www.newegg.com/asrock-tpm2-s-other/p/N82E16816775003>
$29 for overnight shipping is more than the cost of one month of Prime by approximately double, which is an entire month of free expedited shipping, usually overnight and sometimes same-day.
Is anyone else remotely price competitive? I can find the module on eBay with free shipping but they quote me 3-10 day delivery.
In the US alone Amazon has received over $11 billion in cumulative taxpayer subsidies, and governments spend an average of nearly $43,000 per fulfillment center job created.
This is ramping up exponentially with regard to their data center rollout. In a single instance in rural Oregon, five AWS data centers will avoid $1 billion in property taxes.
This is completely aside from the qualitative damage done to traditional retail, shopping districts as a whole, SME innovation on consumer products, and distorting market competition beyond all recognition.
Sure. I wasn't going to name you because I had no idea exactly why you'd deleted that comment, so I wasn't gonna be rude and attach the challenge to your name.
> $29 for overnight shipping is more than the cost of one month of Prime by approximately double...
What I've told you is that there are other retailers who will next-day ship you all sorts of "specialty" items like that one. So, Challenge Completed.
Whereas what you've told me is that overnight shipping for this one part is a little less than 1/6h the cost of a year of Amazon Prime. Given that I've only gotten things next-day shipped two or three times in my mumble decades of life, it sounds like not using Amazon saves me a notable chunk of money.
Also, I've heard from a ton of people out in the boonies that Prime ships very few -and sometimes no- items to them same day or overnight. The Prime Promise seems to be extremely location-dependent.
You did complete the challenge, but it proved that Amazon has a nearly insurmountable logistics advantage compared to competitors.
Nah.
People in the boonies wouldn't be able to get gratis next-day shipping on that part. Based on the reports I've been hearing, they'd often be lucky to get six day shipping. Ya'll are now squarely in the part of the lifecycle where Amazon quietly practices aggressive "service differentiation" in order to keep its margins where they want them.
In the more typical case these is. I recently needed a compass (my son is in scouts), what do I know about a compass: not much. Amazon will give me hundreds of options, some good, some really bad: I'd have to buy the one expensive name brand I know (and hope they are still as good as they were when I was a kid), or risk buying junk - worse junk in a way I wouldn't recognize in time to return it. However I found a small niche orienteering suppler that knows their product and so was able to direct me to a brand I've never heard of that while not as good as the name bring, was both a lot cheaper and good enough. They beat the race to the bottom because for a slightly higher price than amazon they could deliver me the exact thing I need for a still reasonable price.
I don't even live in the US or shop on Amazon anymore but I still have a Prime subscription just in case something good is on Prime Video (this doesn't happen often...)
Actually I just remembered there were several things recently that I could not find locally and so I used international shipping from Amazon.com which turned out to be way cheaper than you would expect I think mostly due to the Prime subscription
Speak for yourself. Their delivery service is awful and I'd choose UPS 100% of the time instead if they gave me the choice.
It was Amazon's increasingly slow and unreliable deliveries that caused me to cancel Prime earlier this year, and I'm strongly motivated to shop elsewhere now because I know that the package will be delivered by someone other than Amazon's own service.
That's an interesting theory. How do you reconcile it with the observable reality of there being thousands of e-commerce stores, marketplace platforms, and other sales channels operating in direct competition with Amazon?
I think you’re confusing a system of private ownership of capital (capitalism) with free markets.
And even if you want a prime badge, it's often/usually cheaper to go with a 3PL that can do some sort of SFP setup if you have reasonable volumes.
Although Amazon has a stranglehold on 3PL's too (or if you are a seller offering SFP), as they will force you to use Amazon Logistics at a certain % of volume if you want the prime badge which can be more expensive than other carriers.
(I work in logistics consulting and do network strategy design & 3PL selection as part of that so have a reasonably up to date view on comparative/competitive costs for this sort of thing - mostly in Europe though and appreciate the USA market is different)
The notion that, if more people did this, prices might come down everywhere only stiffens my resolve.
Showed what make believes people have.
I'm a guy that is pretty lazy and spends most of his money on convenience and not having to do stuff. It's not even convenient.
It's always a bit scary what things people believe end up believing about completely depending on one company.
What's it good for? Constant shopping addiction dopamine?
I remember hearing about a Uber like app (I might have seen it on More Perfect Union channel, I think). So I guess at least some people are thinking along the same lines, maybe?
As an individual, I guess the only thing I can do is shop as little as possible on Amazon (which I am already doing). Not sure what else I can do to help
In that sense having one big marketplace with all kinds of competing products together also seems to motivate sellers more to compete on price rather than relying on lazy consumers.
Kevin Rose: Right? So, it’s like, “Oh, you know what? Walmart has the same thing for $10 less.” And they just push that right into the feed. And so for them, they’re like, “Oh, shit, this was our moat because we were the destination. Everyone comes to Amazon.com, they shop there and now the AI is deciding and buying on their behalf.”
It's possible that AI agentic shopping brings this technology to those who haven't used it before. But I think it's also possible that AI agentic shopping becomes an extension of their users' shopping habits
I really don't feel bad for resellers which have some margin on something you can get directly from the source with Aliexpress and other over border stores. It's a good thing their margin is shrinking. This way of doing business doesn't make sense anymore.
I feel bad for us as consumers and those few companies really innovating on products.
If you make more money doing {whatever} than the delivery driver gets paid, its not lazyness or convenience.
Its task delegation and opportunity cost evaluation.
I was amazed at how janky the app experience was having been away for a couple of years. It felt a really dated and ad-bloated experience. Considering Amazon pioneered so many advances in e-commerce, I was surprised I don't miss it at all.
Google "FBA repricer" and you'll find companies like https://goaura.com/ and https://sellersnap.io/.
These are a must for any mid-size seller. Their goal is to pretty self-explanatory; reprice your ASIN, live, to hit maximum sales. If your competitor is selling the same mug for $10.00, the repricer sees that and immediately reprices your mug for $9.99.
Its one of those "Well, if I don't use one, others will" situations.
- Shipping delays. Prime's biggest selling point, is useless if orders aren't shipped in the advertised Prime timeframe. I've quit my Prime subscription multiple times this year because this keeps happening.
- Excessive advertising/sponsored listings. Over half the listings in a search are now sponsored listings, which are often lower quality listings. And Amazon now puts unrelated banner ads next to listings.
- Returns. While returns are typically hassle-free, this leads to abuse of the system. The returns get put back on the "shelf" without much inspection, and there have been more than a few times where I got an item listed as New, which was very clearly Used.
And then there are the cases where someone returns an item, but puts something else in the box for weight, so you end up getting a completely different thing than you ordered.
I once ordered a parallel LiPo battery charging board, and in the box was a LiPo battery, which someone clearly put in the box for weight. That situation was particularly dangerous, because a LiPo, let alone a used LiPo of unknown charge state, cannot be shipped by air and must be shipped by ground. If Amazon had put that box on a plane, that'd be a serious safety issue.
And the fulfilment fee is not a fixed percentage of the price, it depends on the size, weight and price tier of the item.
Of course there are exceptions, like some businesses selling exclusively through Amazon.
It’s not a bad deal at the end of the day for any party IMO.
This is how resellers work.
Back in the 80s, I was selling my compiler direct. I also engaged a reseller, if you recall, those were ones that advertised in computer magazines with full page ads crammed with items for sale.
The resellers demanded that I sell it to them at half the retail price. I was shocked and horrified! I soon found out, however, that all resellers are like that. They cannot make money otherwise.
Amazon is no different.
This is obviously, hilariously untrue when Amazon produces hundreds of billions of dollars of profit every year: https://finance.yahoo.com/quote/AMZN/financials/
> This is obviously, hilariously untrue when Amazon produces hundreds of billions of dollars of profit every year
It's an irrelevant figure to your claim. The relevant statistic would be the markup, not the aggregate profit.
That’s before we get into the specific case you mentioned, where open source and the likes of intel/Sun/Oracle/MS have driven compiler prices to near-zero.
Apple doesn't have any inventory or warehouse or shipping costs.
I don’t deny that the app stores don’t have the same costs - sounds like you accept my central premise that software distribution has changed since the 80s? Glad we finally agree.
on one hand, ups guys are cool with it, but on the other I think the postal service workers don't like dealing with amazon packages.
On the other hand, "works with alexa" is such garbage.
I bought a garmin car GPS that had alexa built in. Why would you want alexa to be part of your car nav?
https://www.amazon.com/dp/B09D5PW315
obviously to get better product placement on the site.
If I am ever given the choice between Amazon and some third party site I’ll always choose Amazon. It’s just too convenient.
When Amazon's policies unfairly push up prices across the Internet, it deprives us from competition pushing prices down, and having a better idea of what online overheads are.
a) Amazon ("proper")
b) Amazon Groceries
c) Amazon Fresh
d) Whole Foods
Each of these have their own "cart" which must have goods > $25 etc. to get a free delivery. If you add an item from another list it does not count, so you must add things which you maybe don't really need just because they come from the same list as milk. Or, you will need to fill up multiple carts.
Then once you reach the threshold for free delivery and make the order, you may, or may not notice an extra line in the total bill: A tip for $5 in very small print which you have to edit away, or it is NOT FREE DELIVERY AFTER ALL, like promised.
What I lament is that Amazon is making me feel guilty for not tipping the delivery person. It is making me take extra action to NOT tip -- I must be a bad person. And it's making delivery people angry at me if I don't include the tip. And Amazon is adding the $5 there always as a default, even though they already said I have earned a free delivery.
It's a transaction between me and Amazon but now Amazon can implicitly blame bad service on the lack of tipping. I assume they would like to not pay their delivery people at all, just let them live on the tips.
I added an item for its cost was 48$.
Now during sale, i revisited same product, they say original price is 80$ and on sale 13% off, so 70$ around
I really love how the (flow-)chart in this article has two starting points and both flow perfectly into the vicious circle loops without any awkward gap no matter from which direction you start reading the chart.
I hate that they have done this with a passion.
"So If Amazon wants to be the lowest price Destination, but Takes fees for Listings, FBA etc, then the product price needs to include that fees. That will make the product more expensive and since amazon wanted to be the cheapest Destination, the price does need to go up everywhere? It's maybe the Fairest Thing, but is it good for the Overall Economy?"
I care for the return policy and warranty being attached to an entity that will still exist in 6 month.
We live in a convenience era (delivery services, etc) that allow people to “live” their life from a couch. There is a great Kurt Vonnegut quote I’ll paraphrase
“My wife says to buy a hundred envelopes online, but I’d rather go out and buy just one. Along the way, I’ll meet people, see interesting things, and enjoy life. The point isn’t the envelope—it’s everything that happens while getting it.”
https://en.wikipedia.org/wiki/Cargo_cult
Brawndo's got what plants crave.
~2 years ago I cancelled Prime and rarely ship at Amazon these days, instead buying directly from manufacturers' websites. It is useful for items that are hard to find elsewhere.
One side effect of cancelling Prime is that we buy less stuff that we don't really need. Reducing our consumption is a good thing.
In my view all of the conveniences that people are referencing in the comments (e.g., easy returns) are also consequences of that, and they are also bad, in the same way that it is more convenient to eat a bag of potato chips than it is to cook a meal, but the potato chips are worse for you. The convenience derived from large market share (Amazon's or any other similar excessively large market player) is not worth the downsides. We need to rip the band-aid off and accept that less convenience is better.
If you buy Amazon, then that's what you get in society and politics. Every Amazon purchase is a vote for monopolistic behaviour, the destruction of local services/industry, and for yet another America tax.
I do everything possible to avoid them, buy locally-made, etc, but it's becoming harder and harder. It's so ironic that people will complain about a declining economy, no jobs, etc, then will joyfully donate money to promote foreign jobs and enrich middlemen on a weekly basis.
How is that a voluntary contract between individuals?
the only way to prevent such things from happening is e-commerce is spread across non-platform channels but independent ones e.g woo commerce etc where a seller runs and hosts their own shop, then maybe go to semi-platforms such as shopify etc that don't aggregate everything on one storefront.
because sellers are reliant on amazon bringing in shoppers, unlike say woo commerce & shopify - then yeah amazon feels rightly so that they need to take 50% margins on a seller's item.
the same thing plays out everywhere where some producer is reliant on someone bringing in the buyers - uber, Spotify, apple App Store.
People love to complain about Amazon fees, but when I read things like "In 2014, this was about 19% of sales. But today, many sellers hand close to half of every sale to Amazon. Half!" I wonder why people who are so lacking in subject matter expertise decide to write these articles.
The main reason that Amazon charges so many fees is that they provide a truly mind-boggling amount of infrastructure for you. The main reason the percent you pay to Amazon has gone up is because they've added more services. The author of the post notes that only the referral fee is mandatory, but doesn't manage to quite put together why going from only referral fee to a bunch of extra services means that Amazon now takes more of every dollar.
Once upon a time, you'd list your stuff on Amazon, and when someone ordered a product, you'd ship it yourself. Then Amazon decided to allow third party sellers to use Amazon's storage and fulfillment. Now suddenly the percentage of each sale's revenue that went to Amazon doubled! And yet, this was 100% positive for merchants, because Amazon's storage and fulfillment prices are cheaper than almost any alternative. When you move from a 3PL to Amazon's fulfillment, you pay Amazon more, but your profit margins increase. (There are exceptions for some product types, but the overwhelming majority of the time you save money.)
Of course, Amazon's fulfillment centers started running out of storage, so they'd limit how many units people could store there. That meant larger sellers would still have to maintain their own storage solution for anything that wouldn't fit at Amazon. But then Amazon introduced AWD, an upstream storage solution where you can store basically an infinite amount of stuff still packed by the case, and it ships to FBA warehouses when needed. More money for Amazon! But AWD is cheaper than basically any 3PL's storage, so more money for me too.
Amazon then introduced a service that let you book freight in the US with them to get things to their warehouses. Then they introduced freight to get things into the US from overseas. Then they introduced even cheaper AWD warehouses in China. You're not required to use these things, but Amazon wins a lot of business with them because they're cheaper than competitors.
This is not to say that everything Amazon does is great or that all of their fee increases have been net positive. First they introduced a fee if your products sit in FBA warehouses more than six months, then they introduced a fee if your inventory gets too low relative to demand. These are annoying! (Though also I have almost never been affected by them, because the amount of inventory Amazon wants you to have is basically the optimal amount from a planning perspective anyway.)
There's advertising, which, yes, is very annoying to have to pay for, but y'know what? You have to pay for that on your own site too! I have one brand where I do a healthy business on my own Shopify site, but I keep less of every dollar on there than on Amazon because I have to spend more on Meta ads to get a sale than I do on Amazon ads.
People love to hate on Amazon (and, again, lots of valid reasons for this!), but at the end of the day they collect an enormous amount of money because they provide an enormous amount of value.
The real crime is that Apple takes more as its mandatory fee and is only storing and moving bits. A good with essentially zero marginal cost.
Fulfillment is hard.
And, as much as people hate it, advertising is real value for a business owner.
And given the high cost of financing and holding physical inventory, Amazon's referral fee is worth it for faster inventory turnover.
Apple is the enterprise that borders on criminal. 30% to move bits. I haven't looked it up, but the margins on Apple's fees have to be outrageous.
> manufacturer-imposed minimum resale prices can lead retailers to compete efficiently for customer sales in ways other than cutting the retail price.
It has nothing to do with technology, just oligarchy and corruption. Nothing "capitalists" hate more than competition.
https://en.wikipedia.org/wiki/Leegin_Creative_Leather_Produc....
edit: as an aside, why are almost none of the top level comments, and absolutely none of the 5 most upvoted comments, about Amazon pricing policies? They're all about how people like to (or don't like to) shop at Amazon. Who cares?
This is the text from the policy that the article says "And they can't charge less elsewhere." This is just wrong. They just can't randomly charge Amazon a higher price. If it's solely due to Amazon's cut that sounds like a reasonable increase. There are tons of products on Amazon that are above their fair market value.
A lot of the competition is gone, so now it's time for the "price hike" step of the VC playbook - enter markets with insane amounts of cash, slowly boil the competition alive until it goes away and/or the users are hooked, raise prices.
> Amazon's Fair Pricing Policy lets it remove the Buy Box (the "Add to Cart" button), or even suspend a seller, if they're offering their item cheaper elsewhere.
IIRC that kind of shit is at least illegal in the EU. Bookingcom and other sites have had their "best price" enforcement invalidated here in the past.
The bad thing is, due to the sheer scale Amazon has, it is all but impossible to compete with it. You won't get the scale deals that Amazon gets at shippers (USPS, DHL, Fedex, UPS, DPD, whatever). You won't get the money to construct warehouses across the world that make Amazon's fast shipping work in the first place. You won't have the insane amounts of money coming in from customers that allow for its extremely generous return policies. And you won't have some sort of cash cow like AWS that allows you to run your business at near zero profit or even loss.
The only way you can compete is if you are in a market where you can provide a better experience for the customer and the customer is willing to pay a premium.
1. Discoverability: Many products are so rapidly and thoroughly cloned that it is difficult to impossible to identify the original maker, find their site, and purchase through them. The insane proliferation of counterfeits, clones, and sometimes outright scam products means that Amazon at least gives me an opportunity to buy a clone/counterfeit and return it if its not meeting my expectations. Sometimes the original is notably higher quality but no longer produced/sold, as well. Recently I wanted to buy a Polar Magnetic Pen as a gift. The website is up and the shopping cart works, but checkout is disabled. They're out of stock everywhere. There's hundreds of random worded Chinese clones on Amazon that are 25% of the price and 30% of the quality, so I bought a clone and risked it.
2. Logistical Certainty: I work a lot and have little free time after basic households tasks, other than the weekends. So if I want to do a project or something, I plan it for a following weekend and order things. If I can't order on a Tuesday or Wednesday and /know/ that I will get it by Friday, it's basically pointless. Sometimes I'll just roll the dice, but generally I prefer logistical certainty. I actually have gone back to buying at brick and mortar stores if possible to really cement this (I use Best Buy now a lot more than in the past, although selection is poor). There's a few other online retailers I strictly prefer to Amazon that can also deliver this like B&H Photo.
3. Breadth of Catalog / Access: There's basically nothing I can't acquire via Amazon. If I need, let's say 6 things, to do some sort of hobby project my options are generally either: A) go to 2-4 different stores, either physically and waste a day of my life or online and hope the shipments all arrive in time or B) order on Amazon everything at once delivered as one.
These things are way more important than price. I still hate Amazon PRIMARILY because of commingling of SKUs meaning there's no real quality indicators and I cannot do anything as a consumer to ensure I receive legitimate, actual, quality products. If they hadn't fucked that up, I'd probably still like Amazon despite everything else. I used to love Amazon back in the day, now I hate it, because of how often I've received counterfeits and fraudulent products and the proliferation of Chinese dropshipper fly-by-nights.
I stopped using Amazon some time ago though, so no more money from me goes into that monster. There were several reasons for this. The number one reason was actually ... prime. I feel that ever since amazon prime came about, things decayed quality-wise. But my habits also changed; I used to buy hardcopy books. I still love them, but I rarely use them anymore. I used to purchase hardware on amazon, but I no longer want to support companies that are part of the evil Trump clique, so no more money into US corporations from my side - the canadians led the way here (though Canada also has troublemakers such as Shopify; look at how much damage they caused in the ruby ecosystem in the last three years. Unsurprisingly DHH is on board of Shopify, so you can see how greed inter-connects these people in their agenda.)
The bigger problem is that Amazon and other US companies actively eliminate competition in other countries. It is a form of colonialism. Sadly, the other countries so attacked often don't really have a good means to retaliate. Just look how obedient the EU is to Trump - it is disgusting behaviour from EU officials here, in particular Leyen. These work for the USA (and probably for personal benefits too) rather than Europeans.