80% of RAZR owners would not buy Motorola again | Hacker News Reader

80% of RAZR owners would not buy Motorola again

mobiletoday.co.uk

8 pointsdanw14 comments

What a funny consequence of having a massively successful product. The design was so successful, that they sold so many phones, that they lost tons of customers.

If this were a failure in every way, then it wouldn't be as much of a problem for a brand. But because it was well executed in one dimension, it will be incredibly destructive.

The design of the hardware was successful, not the software.

By design, I meant "industrial design"... It looked great, but worked like crap, so it really hurt their image worse than if it sucked all around.

The hardware actually sucks just as much as the software. Cingular knows this. Try to get optional insurance for a RAZR and you will be politely told that it is not available for that model. That should tell you something..

My RAZR split into two halves when I dropped it.

On carpet.

Wow. I dropped my LG on concrete, it skittered about 5 feet and came to rest under my car, and I picked it up and made a call. It was perfectly fine.

My father just got one for free and was offered the insurance.

"55 people polled."

Not that I disagree with the poll's conclusions, but its methodology is pretty laughable.

Yes, I was also surprised at the small sample size. On the flip side this is one of the rare times and article like this says axactly how many people were polled and how they respond.

You've got to admit though, the numbers seem plausable. Nobody I've met has liked the RAZR's UI and YC agree http://www.paulgraham.com/fixrazr.html

That was Robert. I've never heard him complain about anything the way he complained about the Razr's software. After a few months he gave up and got a Nokia.

Motorola isn't doing very well financially either.. Nokia is supposedly blowing them away in device sales growth. Maybe its because people now realize (as this article points out), Motorola phones generally suck.

I wouldn't buy Motorola to begin with. I bought my cell phone from Amazon.com, and the RAZR got pretty torn up in the reviews I read. So I opted for a Nokia, and have never been less than pleased with it.

RAZR is your typical form over function product: it looks great but performs horribly. Usability is absolute crap too.

100% of this RAZR owner is never ever going to buy Motorola again.

I downgraded myself back to my old Nokia.

Reply on news.ycombinator.com