Sorry, I 100% disagree with that. As a normal non geek user, she had every reason to think she did have a backup.
Smug experts are of no use to any one, except themselves.
Smug experts are of no use to any one, except themselves.
That it's bad form to be gleeful over others misery. Some people don't care about losing a bunch of files, for others it is a disaster. Yes, she should have had back-ups. But that's no reason to be smug.
Looking forward to your call for help about something.