Hacker News Reader

Comment by hung | Hacker News Reader

Careful with Cloudflare's "free" AI tier if you use paid workers. I was never able to get an answer on why I was billed for their confusing neuron usage for stuff that should have been covered under their usage limits. Their customer support just ignored my ticket. Apparently it's a known issue that they don't give a shit based on discussions in their support Discord.

View on HN

I got my bill reversed after having an AI agent pester them long enough

was the ai agent running on their free tier

Not disagreeing because I don’t know anything about this particular situation, but I think if you look at any company’s support discord, you will find that they don’t give a shit because of the sample bias. People whose problems they solved. Don’t end up there.

Only if the support discord isn't actually for support and just for venting, which seems to be the case for Cloudflare's.

Discord is a much better app for venting than support.

Another non-obvious Cloudflare default, not billing but just as silent: if the "Browser Integrity Check" is enabled by default, your API behind Cloudflare will return a 403 error for requests with the `Python-urllib` User-Agent. However, you won't see this in your server logs (these events appear only under Cloudflare > Security > Events). From your perspective, it will look as though these clients simply aren't accessing the API. You can fix this by turning off "Browser Integrity Check" (under Security > Settings) or by creating a rule to exclude API paths from the check.

You should put anything like this on a privacy.com card with a monthly limit.

yeah their billing system truly sucks. One month I was charged exorbitantly for Workers Container usage. There was absolutely zero way to monitor or track your usage until the invoice arrived.

You can prevent it by spend limit rule or unified billing.

Reply on news.ycombinator.com