Small claims court in the US typically requires actual damages, and doesn't add punitive damages.
Grandpa gets reimbursed for the four techs who came out, that's it.
Grandpa gets reimbursed for the four techs who came out, that's it.
Grandpa gets his money back. The company? Well, it has to spend money talking to a lawyer, because even though a lawyer can't attend small-claims court, they still consult.
They also have to send an employee to small-claims court, just have to deal with it. In the end it costs the company thousands of dollars maybe even over ten grand. It costs you a hundred bucks and you get your money back. That sort of asymmetry is beautiful, and if everybody availed themselves in small claims court, it would be far better than any class action lawsuit.
Grandpa is definitely not getting $15k in damages, and Keurig can deal with this with their in house lawyer that they're already paying a salary for. They're definitely not shelling out big bucks here. It'd be cheaper for them to let the default judgement happen than to actually show up.
Let everyone file that claim for a single geek squad visit.
Please show me how this is suboptimal? Especially with LLMs to write the demand letter, and walk you through the process.
And 'using their in house lawyer' still has time cost, as does dealing with the routing and pondering the service letter. And accounting paying up. There is no aspect of your 'worst case' where it's bad. It's still all pluses. And if as I suggest, lots and lots of people do it, then they end up with a loss on that product.
If each case is $1000, or even $500 payout, how much profit does that take? Profit on 100 units? 50? If a product is horrifically bad, and everyone runs to small claims court, that's disaster for a company.
> If each case is $1000, or even $500 payout
How many people are going to spend $500 on service techs coming out to their house? So far we've got a report from one guy who figured it out with no damages at all, and therefore no case for a small claims court. Since it was found to be defective 10 days after first use, it's probably still eligible to be returned for a refund, so even the cost of the machine isn't eligible.
> If a product is horrifically bad, and everyone runs to small claims court, that's disaster for a company
This much I can agree with for sure. While it is definitely bad, I don't think flooding small claims courts is going to be a viable strategy in this particular case.
For whatever reason I didn't finish that sentence, and just said 15k. Sorry about that.
Where I am, you can get back the cost for sending a registered letter by courier to have it served, signature required. Also for the demand letter. You can get money back for filing, the $100 for example. Lots of little incidentals.
To me, it's when the damages are smallest, that small claims court is the biggest benefit. Losing $30, suddenly becomes a bill of $200, after it goes through small claims court.
But anyhow, I'm just happy if you like small claims court to some degree. I just think we should all use it more.