You have:

1. LLMs

2. an executive team that hates your customers. this problem with company culture goes back at least 13 years: https://fstoppers.com/video/adobes-ceo-deftly-dodges-questio...

Unfortunately any benefit from #1 is neutralized by #2

That is true, but does Adobe have another Photoshop to build? And in how many hours will that be copied as well?

And 500 levels of org tree, and grumpy customers that freak out if you change anything about their workflows, and decades of legacy code across dozens of micro-services, and backwards compatibility requirements with 20 year old formats...

How are LLMs and tokens going to help you retain customers who you've spent the past decade pissing off?

You also have managers actively hostile towards your customers.