One issue the author doesn't touch on is authentication in the AI era. It's now exceedingly easy for someone to clone a voice, so that phone call at 1 a.m. may not even be a loved one on the other end.
In my family, we've settled on a code word: if anything happens, we simply ask them to say it to prove they are who they claim to be. Otherwise, I treat any call, especially one at 1 am, with suspicion.