They’re certainly closer to what their users want than people here are. You can argue minutiae, but the numbers speak for themselves. That’s not the same as being perfect, as should be obvious; this is a comparison to all of you, not perfection.
It’s easy to compare things to an ideal in your head, “Reality has a surprising amount of detail” that gets in the way though.
> they’re better than the rest at just working.
Yes, exactly what I said.