> There was a DDoS problem and they got there early and don't charge much, if anything, to protect your endpoints. End of that story.

But part of the story is that they also protect the DDoS providers causing the problem! To some extent, they're the firefighter arsonist who suspiciously always is first to arrive on scene to be the hero. Recent example: https://news.ycombinator.com/item?id=48025001

They had a very hard line on refusing to take anyone off their platform without a court order. There was a huge fuss here (https://news.ycombinator.com/item?id=15031922) when they told the Daily Stormer (https://en.wikipedia.org/wiki/The_Daily_Stormer to go elsewhere.