It's not just that. It's that they propped up a hapless, ineffectual competitor so that it can point free software enthusiasts to when they bring up browsers.
Every conversation about free browsers results in Firefox, which is trash. And community efforts are almost singularly focused on supporting this thing that is 90% of the way there, but never actually getting there, while Mozilla is able to sit back and do nothing but still get paid. It's the resource curse applied to tech, with the lazy teammate being the one people are hoping will one day wake up and do the work.
It really is time for a reset.