Unspoken in that series of tweets, at least until well down the page, is the fact that it was the corporations that started it. When I need support, I can't reach a human at most companies I work with now. If I manage to do so, it's only after extensive effort and negotiation with support bots.

So why in the world wouldn't I respond to this by automating away the hassle?

The solution for both sides is for the companies to implement support bots that have more power to address my problem than the humans they replaced were ever given. I have a feeling it's not going to work out that way, though. Maybe with a few unusually-enlightened organizations, but I'm not holding my breath.