If I need a doctor who actually listens, or the consultation in less than 2 years, this is the way, and it's a world-class care as well.
Sure there are subpar parts of the healthcare in Poland, but until all you can get is 15 minutes phone chat with the GP (two days away if it's urgent) instead of in-person visit, or 47 minutes wait for the ambulance in case of stroke or heart attack (in Poland it's ~10 min in cities, ~20 in the villages) you really don't have anything to be ashamed of.
Complain, if you can improve it, yeah. But it's a good service. Just overworked and underpaid.