This is "rub your gameboy the right way to catch more pokemon" levels of insanity.
Random performance is random, your brain will jump through hurdles to fit patterns where there aren't any.
Random performance is random, your brain will jump through hurdles to fit patterns where there aren't any.
In fact, since they have some rule based system (if bioenegineering or security, route to degraded model) it would be almost trivial to add 'user has filed feedback' to it.
Not saying this is what happens, but just that it's not as insane as it sounds.
And it's also the kind of solution a misaligned agent would implement:
Make sure users are happy about their experience but also optimize resources.
The obvious solution is to route users based on feedback.