I liked the observations like:
'long-term behavior provides clues to the underlying system structure. And structure is the key to understanding not just what is happening, but why'*
'Purposes are deduced from behavior, not from rhetoric or stated goals.'
'Large organizations of all kinds, from corporations to governments, lose their resilience simply because the feedback mechanisms by which they sense and respond to their environment have to travel through too many layers of delay and distortion.'
* 'Structure generates behavior' as stated in the video: https://www.youtube.com/watch?v=o-Yp8A7BPE8