I am the customer, most people are customers, in an ideal world there would be customer protection laws serving us and not the content industry. But that is not how laws work. Realizing this actually radicalized me.
It's literally their job to keep their consoles safe, this is not just about piracy. A vulnerable console could do all kinds of stuff users don't want.
Then also piracy: The game industry is already struggling, good luck explaining that one of the rare non live service offline single player games (after all those are the games most hurt by piracy), which has been in development for years, didn't sell because you left a disclosed exploit wide open and now everyone loses their jobs.
But does that mean I have to like it? No, of course not!
Would I prefer to have root on my own machines to do whatever I want with them, knowing that it conflicts with other people's interests? Sure.
I guess my point is: If you treat the status quo as a fact of nature, non-negotiable, then you direct your anger at your peers. You can't change Sony or how society works, but you can yell at people on X. If you realize Sony is also just people and everything is in principle negotiable, then... well it is actually pretty silly that there are some people spending a lot of time building these baroque ultra-secure systems, and other people spending a lot of time cracking them (and bickering with each other) - where they could all just, I don't know, not do that.