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Comment by ericpruitt | Hacker News Reader

> Note that they’ve sold so much that even 1k neutral ratings are barely registering - they have “100% positive feedback”

I'm pretty sure eBay's neutral ratings never impact the positive feedback rate regardless of how many you get.

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Clicking the Information icon on the end of the line "Positive Feedback (last 12 months): 100%" shows that this is correct. Never forget it's a marketing line, to encourage you to buy, not to help you. Percentages ideally shouldn't be rounded to 100% at any time, but generally are; but ignoring all neutral feedback makes it even more meaningless.

  We calculated this positive feedback percentage using the total number of positive and negative ratings...
  Positive feedback: 189647
  Negative feedback: 9...
  189647 / ( 189647 + 9 ) = 100%

Funnily enough, I've run into long time eBay sellers that don't seem to realize this, either (assuming they're not just lying). I've given neutral feedback to people that complained about how I was jeopardizing their shop by ruining their 100% positive feedback rating, and I have to explicitly point out that their rating was unchanged.

Turns out you're correct, but this store also has a fair number of negative reviews, too. Fortunately for them (or unfortunately for us) they end up a rounding error in their favor.

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