I continue to yearn for a harness of harnesses but each one I try (or build) takes me uncomfortably far from the work being done.

I don't want to be a prompt shuttle, though I feel that way sometimes. Performing the same dance for each ticket I work on. My issue is that, to bastardize a common joke/phrase, 50% of the things the agent stops for are things it (or another agent) could answer for me, but it's a different 50% task to task.

With HoH's I constantly feel like I'm getting peppered with unimportant questions or being kept out of the loop of things that really need my eyes on it. Threading that needle has been particularly difficult.