I think it's a valid point. A few reasons we went this way. - The teams we're building for don't want to touch DOCX at all. They just want to plug in their agents and move on, so we went for a smooth hosted experience instead of an open-source lib they'd have to set up and tune themselves. - We run a fine-tuned model under the hood, and it needs a GPU, so running it locally isn't really practical for most folks.

I agree privacy matters a lot. Because of that, we offer zero-data retention for teams, and there's also a self-hosted option if you want everything running in your own cloud.