Disagree. When you admit to a mistake you just took on a bunch of liability and risk being sued. Worker bees are not empowered to take on that liability. It is much cheaper to let things get bad and maybe get sued but the plantiffs have to prove their case versus hand people a slam dunk 'we messed up' in the eyes of management. Simple things I could address in the past I now have to just shut up and no longer talk to the customer at all. It all comes back to lawsuits causing societal level changes that yet again remove slack/productivity/the previous way a functioning society works.