> At the risk of being slightly cynical I'd like to point out you can actually phone and talk to someone if you're having problems paying them (i.e payments via Google Wallet) just not after they've taken your money.

Two Nexus 7s I ordered for Christmas were not delivered and then returned to sender without contacting me. Google not only sorted this out within a day or so, I spoke to people on the phone and by email with a quick turnaround.

I've heard many horror stories, but I just wanted to add that they're definitely not universal. The fault was not with Google but they still sorted it out to the best of their abilities within a day or two.