For better or worse charging a phone every night wasn't that much of a downside in practice. And most users were happy to trade off tactility for touch screens.

My memory of Nokia is that the apps and services just didn't work that well.

Just after I got my first iPhone I arranged a meetup with a friend. I used Google Maps on the phone to find my way, and it worked perfectly - almost unthinkable at the time, because we were all still using paper street maps while driving.

She was late because the map on her Nokia phone had gotten very confused and sent her to the wrong location.

The Nokia experience was like that. Before the iPhone I'd had a couple of Communicators. They were incredible in theory, and I sent bad photos in emails from various unlikely locations to prove it.

But they were big, slow, and clunky in practice. The iPhone wasn't.